Holiday Inn New Ulm

Worst experience. Locked out of our room for many hours, lobby was dirty, pool area was filthy, smelly and moldy. We were charged over $400 for 2 nights. If we could have we would have stayed somewhere else unfortunately all the good hotels were sold out due to the hockey tournament.

By far the worst experience I’ve ever had. Wish you could do a negative star. Poop stains on beds, dirty underwear in room, overcharged my friend 3 times for a weekend stay, keys wouldn’t work, locked out for 4 hours and stuck in the lobby, daughter was having an asthma attack from the mold in the pool room, couldn’t access her inhaler that was in my room because their key system wouldn’t work and couldn’t find a replacement for 4 hours. Staff re-keyed their master key, didn’t get back into room until after 1am and had to be up by 6am to be at a hockey game as we stayed there for a tournament. Multiple people were stuck in the lobby because of their key issues, people had to switch rooms prior to the key issues because of damages/issues, but just dealt with a broken toilet because at some point enough is enough and you are just too tired to keep trying to find a place to sleep. I do not recommend this place to anyone. This place should just be demolished. Stay at your own risk, but you are better off finding a different hotel or Air BNB. Don’t waste your time.

When checking in it was amazing and smooth but the room had a weird smell to it and than when going swimming it had mold on the ceiling and the evening staff was very unhelpful with the kids who weren’t being watched with their mother drinking not watching her kids in the corner and than got locked out of our room while many others were standing around waiting for someone to show won’t be staying here again