Totally Amazing!
I arrived at 2:30 PM, excited to catch a Royals vs. Reds game that evening. When I got to the front desk, I asked what time check-in was. The concierge told me it was at 3 PM, but I could check in early for $10. Before I could even decline, he launched into asking if I had any other guests, pets, or if I vaped or smoked. I explained that I didn’t, then left to spend that $10 on some great barbecue down the street.
When I returned at 3:30 PM, the concierge told me I was “late.” I replied that I was right on time for something (handing over my ID). He then informed me that if I had mentioned I was from out of state, I would’ve been allowed to check in early without a fee. That was news to me. First impressions matter, and it was pretty clear they weren’t too interested in accommodating guests like me.
The concierge then asked me the same questions again—about pets, vaping, and other guests. Then he asked why I got a room with two beds. I explained it was the most affordable option, and he complained that they wouldn’t make much money from my stay. That was an awkward interaction.
As for the room:
• The remote wouldn’t turn the TV on (I had to do that manually), but it did change channels… which weren’t labeled, making it a guessing game.
• The shower had weak water pressure, and the tub had strips that were peeling up, so I had to be careful not to slip.
• The next morning, I went to shave using the sink outside the bathroom, thinking it’d be better for grooming. After using a modest amount of water, I realized the drain was stuck closed, and the opener was broken. I had to leave a mess behind, which I felt bad about.
When I went to check out, no one was at the front desk—just a sign. I rang the bell as another employee (with limited English) pointed at it. To his credit, language barriers happen, but good customer service can cut through that. When the concierge came, he asked how my day was. I told him it was fine (it wasn’t), and I’m pretty sure he knew that, but he still asked me to leave a review. So here it is.
Oh, and when I got to the parking lot, I spotted a syringe on the ground. Took a photo.
So… five stars! Except for all that.