Stormy Point Village

We have stayed at Stormy point 5 times total. We have always had great cottage accommodations. However we requested an ADA cottage this time and this is on Feb Valentine’s Day weekend and my husband birthday. We always book here once a year and this time was our last. Our cottage was terrible, filthy along with so many broken things. On day 2 we was switched cottages after they came in to “clean” ours which they never did even anything not 1 thing. The cottage the moved us to on the inside was cleaner however the steps was breaking away from the cottage rust all over outside and inside there was a hole probably from a broom in the master bedroom with insulation hanging down. No curtains in any rooms so street lights shined through. This was just a terrible trip. Did they offer anything to make this right no, when they offered the new cottage I just wanted to go home. But we paid so I was like I will give them another chance and they pre inspected the new one. We won’t stay here again, so disappointing we loved staying here.

We had a one bedroom unit which was nice, but we were very disappointed with the view which was the housekeeping trailer and parking lot. Trees blocked any possible glimpse of the lake. The website pictures were very misleading and I wouldn't have booked the unit if I'd have known. It's very far and inconvenient to any of the amenities on the village side. Will not stay again.

We checked into 1404 yesterday (4th floor) and things were fine except there was a huge red line across the wall where a previous guest decided to rearrange the furniture. While in the restroom, I noticed reddish brown drops on the wall tile and vanity. After taking a shower, there was a huge pool of water because the seal on the door was damaged and not attached to the glass door so the door didn't shut. The fan in the bathroom was also not connected to the ceiling and was extremely dirty. The security door latch also was pulled from the wall and was barely hanging onto the wall. When we tried to dial 0 to call the front desk, the automated mesaage on the phone said that operator services would not be available after Dec 2017! Really?? It's Aug 2025! How is one supposed to now get ahold of the front desk from the room? We had to get in the car and drive to the front desk. Sharon was super apologetic after we showed her the photos. She had to call her supervisor to get authorization and wanted to get us in a cottage but you could hear the supervisor clear as day over the phone say "No!" We were told that they couldn't move us to a cottage because we're owners and used points and they couldn't do a double upgrade (going from studio to a 2 bedroom). When Sharon talked to her supervisor, Sharon told her that only 1101 was available as 2 other condos were out of commission as well. So we were told we would be given 1101 which is 1 level BELOW the parking lot. Ok, it is what it is. In 1101, the bathroom had all the cabinet doors open that it looked like someone ransacked the bathroom. No toiletries were on the vanity. There was also no coffee nor laundry detergent in the condo. Basic housekeeping items that is supposed to be in the condo. Upon further inspection of 1101, there were dead bugs that we assume were coming in through the unsealed front door since you could see daylight coming through and the security latch was completely missing from the door. We had to go back to the front desk and politely asked Sharon that she needed to call her manager to find another solution as 1101 was even worse. Upon calling the front desk manager (Sharon's supervisor's supervisor) who authorized the move to a cottage, we were able to move. When we returned back to 1404 to get our items, the pool of water from the shower was gone meaning that it soaked into the floor and will lead to a mold issue if it's not already there. Out of the 12 condos, 4 had issues (incl the 2 I listed) and it's quite clear that it's in shambles. What is my HOA paying for because it certainly isn't for the upkeep of the building. It also feels that the building is the red-headed stepchild of the resort and it's still pricey. 75k points for a week in Aug for a studio is ridiculous especially when we were sold into the program that we could get a cottage in the village for 75k points.