Homewood Suites by Hilton St. Louis Riverport-

3.0 / 5

•

13639 Riverport Dr.

Reviews from Guests

3.0/5

764

Reviews

from real guests

davidwQ6044WU

The hotel has a general manager that is very unprofessional and has a trashy mouth. She cursed a man walking through the parking lot. At 11:20 she knocked on my room door and said, " you have to leave now". I said I was extending and Extended Stay corporate was working on it. She said she didn't care. Of course she got corrected and the reservation was extended. I stayed there in September and they didn't clean my room for 12 days. Trashy manager and a trashy hotel. Spend your money elsewhere

michaelhE584GS

I've stayed at this property several times when it was owned by Hilton. It was chosen as it was within walking distance of the amphitheater. The hotel is now a Larkspur and has been turned into an extended stay hotel. I definitely did not feel welcome. We definitely overpaid for this outdated, poorly managed property. Only one set of towels in the guest room (there were two of us). Breakfast was pitiful. Definitely not staying here again.

RYANS993

I do not recommend staying at this property. We originally booked our stay when it was still under Hilton. The property was sold to Larkspur in March. As a result, our reservation was canceled—without any notification from either Hilton or Larkspur. Thankfully, we caught the issue about a week before our trip and were able to rebook a room. We were staying for a concert at the nearby amphitheater, and the hotel required a two-night minimum. Due to limited availability in the area, we went ahead and booked the two nights. Upon arrival, we were told the computer system was down, so the receptionist had to check guests in manually. We waited for about 45 minutes to get our keys, which was frustrating given our tight schedule. The condition of the building was clearly worn and in need of updates. Our room had stained carpet, a bathtub faucet that wouldn’t shut off completely (leaving a constant trickle of water), only one towel in the bathroom, and no bedding for the pull-out sofa. It also appeared that people were living here. Breakfast was disappointing. I usually like oatmeal, but theirs was watery and bland. More concerning was the housekeeping staff gathered around the breakfast area—chatting, sneezing near the food, and even one combing her hair nearby. It was unprofessional. We ended up checking out early and were told, by the receptionist, the second night would be refunded, but that refund never came through. I emailed the manager but no response. This stay was disappointing from start to finish. It’s easy to see why Hilton sold this property—the current management is simply not up to par.

Facilities Details

Free Parking

Free Wifi

Coffee/tea maker

Fitness Center

RV, bus, truck parking

Accessible concierge desk

Express Check-in/Check-out

Accessible route to the registration desk

Accessible public restrooms

Braille and tactile signage

Assistive listening devices provided for meetings

Garden

On-site accessible self parking

Bicycle Rental

Indoor fireplace

Baggage Storage

Visual alarms in all public hallways

24-Hour Front Desk

BBQ grill

Daily Housekeeping

Smoke-free property

Laundry

Elevator

Terrace

Business Center

Free Parking

Free Wifi

Coffee/tea maker

Fitness Center

RV, bus, truck parking

Accessible concierge desk

Express Check-in/Check-out

Accessible route to the registration desk

Accessible public restrooms

Braille and tactile signage

Assistive listening devices provided for meetings

Garden

On-site accessible self parking

Bicycle Rental

Indoor fireplace

Baggage Storage

Visual alarms in all public hallways

24-Hour Front Desk

BBQ grill

Daily Housekeeping

Smoke-free property

Laundry

Elevator

Terrace

Business Center

8 Available Room Types

Suite, 2 Bedrooms (1KNG 2QN ACC)

Telephone

Non-smoking

Sleep comfort items

Close-caption TV

Laptop workspace

Air Conditioning

Blackout curtains

Tea/Coffee Maker

Fan

Free Wifi

Desk

Internet [LAN]

iPod dock

Towels

Free Toiletries

Interconnecting Room(s) Available

Toilet

Visual alarm

Kids shampoo

Lever handle on door

Stovetop

Separate shower/bathtub

Private bathroom

Hair dryer

Iron

Daily housekeeping

Refrigerator

Dishwasher

Kitchen

Microwave

Suite (2 QUEEN BEDROOM)

Telephone

Non-smoking

Sleep comfort items

Close-caption TV

Laptop workspace

Air Conditioning

Blackout curtains

Tea/Coffee Maker

Fan

Free Wifi

Desk

Internet [LAN]

iPod dock

Towels

Free Toiletries

Interconnecting Room(s) Available

Toilet

Visual alarm

Kids shampoo

Lever handle on door

Stovetop

Separate shower/bathtub

Private bathroom

Hair dryer

Iron

Daily housekeeping

Refrigerator

Dishwasher

Kitchen

Microwave

Suite (2 QUEEN BEDROOM ACC)

Telephone

Non-smoking

Sleep comfort items

Close-caption TV

Laptop workspace

Air Conditioning

Blackout curtains

Tea/Coffee Maker

Fan

Free Wifi

Desk

Internet [LAN]

iPod dock

Towels

Free Toiletries

Interconnecting Room(s) Available

Toilet

Visual alarm

Kids shampoo

Lever handle on door

Stovetop

Separate shower/bathtub

Private bathroom

Hair dryer

Iron

Daily housekeeping

Refrigerator

Dishwasher

Kitchen

Microwave

Suite (1 KING STUDIO ACC)

Telephone

Non-smoking

Sleep comfort items

Close-caption TV

Laptop workspace

Air Conditioning

Blackout curtains

Tea/Coffee Maker

Fan

Free Wifi

Desk

Internet [LAN]

iPod dock

Towels

Free Toiletries

Interconnecting Room(s) Available

Toilet

Visual alarm

Kids shampoo

Lever handle on door

Stovetop

Separate shower/bathtub

Private bathroom

Hair dryer

Iron

Daily housekeeping

Refrigerator

Dishwasher

Kitchen

Microwave

Suite, 2 Bedrooms (1KNG 2QN)

Telephone

Non-smoking

Sleep comfort items

Close-caption TV

Laptop workspace

Air Conditioning

Blackout curtains

Tea/Coffee Maker

Fan

Free Wifi

Desk

Internet [LAN]

iPod dock

Towels

Free Toiletries

Interconnecting Room(s) Available

Toilet

Visual alarm

Kids shampoo

Lever handle on door

Stovetop

Separate shower/bathtub

Private bathroom

Hair dryer

Iron

Daily housekeeping

Refrigerator

Dishwasher

Kitchen

Microwave

Facilities Details

Pool and Spa

Fitness Center

Parking and Transportation

RV, bus, truck parking

Bicycle Rental

Free Parking

Front Desk Services

Express Check-in/Check-out

Baggage Storage

24-Hour Front Desk

Entertainment and Family Services

Smoke-free property

Business Facilities

Business Center

Common Areas

Terrace

Cleaning Services

Daily Housekeeping

Laundry

Internet Access in public areas

Free Wifi

Miscellaneous

Accessible concierge desk

Accessible route to the registration desk

Accessible public restrooms

Braille and tactile signage

Assistive listening devices provided for meetings

Garden

On-site accessible self parking

Indoor fireplace

Visual alarms in all public hallways

BBQ grill

Coffee/tea maker

Elevator