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Reviews from Guests

4.0/5

tripadvisor

941

Reviews

from real guests

mrslollipop

1

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5

I made reservations in January for this hotel. I booked a room for June 9th. About two weeks before I was due to arrive i received and email confirming my cancellation. I did not cancel this reservation and attempted to contact the hotel to no avail. I then contacted Expedia ( whom I made the reservation through) explained the situation and they emailed the hotel asking they contact me about this. Never heard from them! Very poor customer service! Beware and have a back up place to stay.

T3K_Dud3

2

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5

The best element of this stay was the simplicity of booking with TripAdviser. The staff were cordial and pleasant as well. Unfortunately, the poorly maintained, run down, unclean and - quite frankly - unsafe and disgusting rooms were disappointing. Paint was peeling, discolored, and stained; fixtures were rusted or broken. A lamp power cord was reconnected with electrical tape. The mattress was broken, with a visible gap, and stained with God-only-knows what. After these discoveries, I couldn’t bring myself to brave the breakfast. Perhaps one star is more appropriate, but I do want to acknowledge the friendly staff. Regardless, I would neither return myself, nor recommend a friend use this location.

Guide16639875230

1

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5

*******ZERO STAR from My SIDE, weed smell every where in motel******* ************ weed smell every where in motel never recommend this my life************* *****worst motel in whole springfield MO********* Very disappointed with this motel. The rooms were in terrible condition, and the bed sheets had visible stains on them, which felt extremely unhygienic. They also sold us a pet room without informing us and presented it as a normal room. The entire room smelled like dog urine and feces, making it almost impossible to stay comfortably. After staying there, I even got sick, which made the experience much worse. The complimentary breakfast was also awful. The scrambled eggs smelled foul and seemed spoiled. Overall, the cleanliness, service, and food quality were completely unacceptable. I would not recommend this place to anyone.