DOUBLETREE BY HILTON OMAHA DOW

4.0 / 5

•

1616 DODGE STREET, OMAHA, 68102

Reviews from Guests

4.0/5

170

Reviews

from real guests

tys90

Had a great stay here with two kids. I booked with Amex "The Hotel Collection" and everything went great, which isn't always the case when booking through Amex. They had packets when I checked in explaining the benefits and they even granted early check in and late check out despite being sold out. Food at the restaurant was tasty and I thought reasonably priced given the hotel. Room was clean and had plenty of outlets and USB plugins. Very quiet, comfortable. No water issues that some past reviewers had mentioned. Valet was fast. Would love to stay here again.

Paradise34211403157

Stayed one night in room 710. Beautiful, clean, and quiet. Restaurant was excellent. Unfortunately my room only had a small amount of toilet paper left on the roll (enough for one use) and no extra roll in the room. The next morning I found housekeeping on my floor and requested a roll of toilet paper. She looked on her cart and told me she didn’t have any. I went down to the front desk and obtained one there. While showering I discovered there was absolutely no bath soap in the dispenser. I called the front desk and informed her of this also. Hopefully management can get housekeeping to check the toilet paper and the shower dispensers.

yvonnas248

We just stayed 2 nights 2 rooms. We were charged twice. (That's almost $1000 with incidentals.) Once when I made the reservation once at check in. The property did their best to fix it. Still haven't received a refund of the second day. Hilton is a joke. They cannot help at all. Hung up on both my husband and I multiple times. Customer service agents do not communicate well. Have a problem calling me by my name. Have children playing in the background mocking them as we have a conversation. I am done with Hilton. Absolutely unacceptable.

Facilities Details

Airport Shuttle (free)

Free Wifi

Coffee/tea maker

Fitness Center

Designated Smoking Area

Laundry

Shops (on site)

Proposal spot

Meeting stationery

Accessible route to the registration desk

Wired Internet

Braille and tactile signage

Assistive listening devices provided for meetings

Newspapers

Indoor fireplace

Shuttle Service (free)

Baggage Storage

Business Center

24-Hour Front Desk

Elevator

Self Parking

Desk/workspace

ATM on site

Concierge Service

Airport Shuttle (free)

Free Wifi

Coffee/tea maker

Fitness Center

Designated Smoking Area

Laundry

Shops (on site)

Proposal spot

Meeting stationery

Accessible route to the registration desk

Wired Internet

Braille and tactile signage

Assistive listening devices provided for meetings

Newspapers

Indoor fireplace

Shuttle Service (free)

Baggage Storage

Business Center

24-Hour Front Desk

Elevator

Self Parking

Desk/workspace

ATM on site

Concierge Service

10 Available Room Types

One King Bed, Non-Smoking, Accessible

Non-smoking

Carpeted

Sleep comfort items

Laptop workspace

Microwave

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Internet [LAN]

Towels

Interconnecting Room(s) Available

Separate shower/bathtub

Private bathroom

Hair dryer

Free Toiletries

Entire unit wheelchair accessible

Air Conditioning

Extra Long Beds (> 6.5 ft)

Iron

Wifi (Surcharge)

Daily newspaper

Room service [24-hour]

King Presidential

Non-smoking

Carpeted

Dining Table

Sleep comfort items

Laptop workspace

Dining Area

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Internet [LAN]

Towels

Interconnecting Room(s) Available

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Air Conditioning

Extra Long Beds (> 6.5 ft)

Iron

Sitting Area

Wifi (Surcharge)

Microwave

Daily newspaper

Room service [24-hour]

Two Queen Beds, Non-Smoking, Accessible

Non-smoking

Carpeted

Sleep comfort items

Laptop workspace

Microwave

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Internet [LAN]

Towels

Interconnecting Room(s) Available

Separate shower/bathtub

Private bathroom

Hair dryer

Free Toiletries

Entire unit wheelchair accessible

Air Conditioning

Iron

Wifi (Surcharge)

Daily newspaper

Room service [24-hour]

King Deluxe

Non-smoking

Carpeted

Sleep comfort items

Laptop workspace

Blackout curtains

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Hypoallergenic

Telephone

Desk

Toiletries

Internet [LAN]

Towels

Interconnecting Room(s) Available

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Air Conditioning

Extra Long Beds (> 6.5 ft)

Iron

Sitting Area

Wifi (Surcharge)

Microwave

Daily newspaper

Room service [24-hour]

2 Queens Deluxe

Non-smoking

Carpeted

Sleep comfort items

Laptop workspace

Blackout curtains

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Hypoallergenic

Telephone

Desk

Toiletries

Internet [LAN]

Towels

Interconnecting Room(s) Available

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Air Conditioning

Extra Long Beds (> 6.5 ft)

Iron

Sitting Area

Wifi (Surcharge)

Microwave

Daily newspaper

Room service [24-hour]

Facilities Details

Pool and Spa

Fitness Center

Parking and Transportation

Shuttle Service (free)

Airport Shuttle (free)

Self Parking

Front Desk Services

Newspapers

Baggage Storage

24-Hour Front Desk

ATM on site

Concierge Service

Entertainment and Family Services

Meeting stationery

Business Facilities

Business Center

Shops

Shops (on site)

Cleaning Services

Laundry

Internet Access in public areas

Free Wifi

Wired Internet

Miscellaneous

Proposal spot

Accessible route to the registration desk

Designated Smoking Area

Braille and tactile signage

Assistive listening devices provided for meetings

Indoor fireplace

Coffee/tea maker

Elevator

Desk/workspace