Ridge View

It was a beautiful drive to get to hotel area. Huge property and so much to do. Our room was very clean & updated. Visited during hot spell but AC unit in room helped a ton, and nights cooled the room down immensely. Would visit again

Claro 👍🏼. Yo la dejaría así, con esa frase al final para que quede firme pero totalmente razonable: ⭐ 1-Star Review — Very Disappointing Stay Very disappointing experience. The room has a thermostat, so I naturally assumed the room had air conditioning. However, the thermostat only controls the heater. There is a fan, but there is no air conditioning at all. This is something that should be clearly disclosed when booking. I checked the amenities listed on the website, and nowhere was it clearly stated that the rooms do not have A/C. If I had known beforehand that there was no air conditioning, I would not have booked this hotel. What made the situation even worse was the lack of customer service. The lobby/front desk is located in a separate building, so I called several times because I didn’t want to drive back over there just to report the issue. Nobody answered the phone. Eventually, I had no choice but to drive back to the lobby. When I arrived, the staff members were talking among themselves and no one was answering the phone. I politely explained that the A/C in room 3617 was not working. I was then told that none of the rooms have air conditioning. That information should have been made clear before booking, not after arriving and discovering it yourself. The property may be nice in some ways, but the lack of A/C, the misleading impression created by having a thermostat in the room, and the poor communication and customer service made this a very disappointing stay. I would not have stayed here had I known this information in advance. For a resort in this price range, guests should not have to discover an important limitation like this after checking in. Así está bastante bien porque no suena exagerada ni agresiva. Suena como alguien que pagó por una habitación, descubrió una condición importante que no esperaba y además tuvo problemas para contactar al personal. Eso hace que la reseña sea mucho más creíble.

Recently stayed here as we were attending the American Century Championship celebrity golf practice. On our first night after a long day at the golf course and being at the casinos, we get to our room only to find that there's no hot water. Since it was a very hot day, we wanted to take a shower to unwind and freshen up. I had to take a cold shower, then later my boyfriend attempted to also take a shower only to then realize there was no longer any running water. I called the front desk and security at approximately 10:00pm and no one answered. I then texted the number that the front desk provided for assistance and received an auto-response. I did not hear back from them until the morning stating they were working on the hot water (it was approximately 8:30am when I received a reply to my text). Eventually the water was back and running and we were able to go about our day, but it was very inconvenient to deal with. On our last morning, I called the front office and asked for a one hour extension to our check-out (they're check-out policy is 10:00am!) and the staff member stated she would have to check with her manager to see if she could approve our request and she would call me back, but I received no call back. Overall, our stay here was not great and we did not feel like the staff cared about us at all.