WINNERS HOTEL AND CASINO

Do not play here unless you want to be ripped off and lied to just like the other review that was posted on yelp I play allot of craps and played $300 on the don’t pass at this casino on Thursday August the 28th. A point number was established and several rolls thereafter. Then the fifteen was rolled after the point and the dealer took my bet, which he should not have done. The only way I would have lost is if the point number 8 would have come up again. If a seven was rolled, I would have won and I would have had an option to pull my bet down before any other roll. Instead, a 15 came 3 rolls and the Dealer took my bet of which I called him out on it and another players money was taken as well. The pit boss backed him up the dealer without even looking at the camera and gave me a business card to their games manager who conveniently happened not to be there that night on a Friday before Labor Day weekend. I told gaming manager I was going to call the gaming board and file a complaint of which I have done. This was on a Thursday over 2 weeks ago. I spoke to the gaming investigator who was their the following Tuesday to review the tapes of my complaint and assured me that he would get back to me right away. I asked again via email about 4 days ago, well? What did the tapes reveal? My answer was” well I have ten other cases to work on as well as your I will get back to you.” Since I did not hear back as promised I am going to escalate it to the gaming boards head office “his Boss” the DOJ and the FTC to investigate since they are conveniently trying to sweep this under the carpet. That is not going to happen. I did call the manager on the 29th who also promised to get back to me after the Nevada gaming board reviewed the tapes. Instead, I received a call on September 1rst a Holiday from her manager who argued the point and then told me flat out, that he did not really understand craps well. Are you kidding me? Pure harassment I have a log of his phone call time and number. It is bad that the odds are not in your favor on any game but when you get a call like that from someone who is the gaming manager’s boss that teeters on fraud and definably harassment. I did let him know he could stuff it where the sun does not shine and that he will regret his decision when the heat gets turned up and I am turning up the heat. Monday my complaints go out to all three entities mentioned and I will be speaking to a lawyer on this matter as well as senior abuse and harassment and go on the offensive, no one cheats me.

Room was clean but two things ruined it. They advertised they had wireless but was impossible to stay connected and the cell reception (Verizon) was also weak so I couldn’t hot spot my phone . I had taken a shower earlier and left the bath mat down. When I went back in a couple of hours later the mat was covered in ants. So we had to get everything off the floor so it wouldn’t get infested and pretty well ruined the evening. I can’t recommend the hotel. I did report it to the clerk at check out so hopefully it can be mitigated. I do recommend the restaurant the food was great

We were headed to Reno, Nevada and had decided to stop there for lunch before heading on. Restaurant and restrooms are very clean. There were 8 of us in our party and not many others in the restaurant. I ordered with everyone else but my order was delivered after most had eaten. I ordered nachos, took a long time and when I received it the meat was burned and dried out. Would definitely NOT recommend the nachos.