TOWNHOMES AT BRETTON WOODS

We arrived on Thursday, July 1st for a large family gathering to find our unit in disrepair and inadequately cleaned. After coming to the Mount Washington Resort properties for 20 plus years, this was very disappointing. Here is a partial list: 1) Back door to deck sticks to the point it may come off hinges when trying to access the deck, 2) Fridge storage shelving broken in multiple places making 1/4 of fridge not useable, 3) Not adequately cleaned/ vacuumed upon arrival, 4) Stove top cracked, 5) No screens in master bedroom (no AC), 6) Very uncomfortable mattresses that have springs you feel with slight pressure. Since we booked through Omni and paid premium price $1700+/night our expectations on the level of comfort were much higher.

I am not sure how much Covid-19 has affected the Townhomes at Bretton Woods and the Mt Washington Resort but we struggled with issues during our entire stay. Our townhome had heating issues (very hot in some areas and cold in others), there was not enough hot water for a 5 bedroom townhome so some people had to wait hours after coming off the ski slopes to shower, and for some very odd reason the resort does not have trash disposal provided (you are supposed to drive 6 miles to town to dispose of your trash- seriously?), many chairs in the townhome were broken, staff routinely could not answers questions, and phone calls to maintenance/the resort went unanswered. It was Deja Vu to ski trips in my college days when I could not afford better accommodations. We will definitely be going someone where else next season.

The Townhomes at Bretton Woods benefit from a beautiful location, regular shuttle service, fun activities, and personal charm. Unfortunately, you never know what you are going to get in terms of the state of the dwelling. There may be construction, maintenance/plumbing issues, or it might be only partially cleaned. You never know! It's a bit of an adventure. Adding insult to injury, the staff are not well trained, leaving to myriad challenges, including not understanding what "ski-in-ski-out" means (buyer beware - if ski-in-ski-out is promised, it is a crap shoot as to whether you'll actually enjoy that convenience). Additionally, there is only ONE person who can help you with any of these challenges- from maintenance to clarification- and he might not be working or, if he is, it is unlikely to get back to you.