HAMPTON INN WOODBRIDGE

worst hotel known to humankind. its really that bad. everything was broken, nothing worked, room was filthy, there were no pillows and stickers all over my blanket, and goo all over the room. i have photo and video evidence.

Great location, ok rooms, evening front desk staff nice. We will definitely need to re-evaluate the level of cleaning and maintenance because it is starting to show, especially in the bathroom and tub area. I couldn't give more stars, I was generous with 3 stars, but one bad apple could ruin a great vacation, and breakfast was that apple, and unfortunately, it looks like it's a little bit of staff problem and management because the staff would not act so " don't care " attitude if it was not coming from the management, the top brass. I see that they are trying to cut cost but when you run out of food, and it's not even 8 a.m., then it's a problem. No manager in sight, and the morning front desk and staff know that they are covering up for management in the morning because when they become rude for inquiring for a manager, then you know that the situation will never change.

I am a Hilton Honors member and had booked 3 rooms for 2 nights at this hotel. In total, we had 5 rooms ( plus 2 rooms booked by my Nephews) booked and all of us were in Woodbridge for my sister's funeral. The request was for Monday check out at 2:00 PM. The front desk staff were very pleasant and wanted to check with the manager Linda. To make it worse, we find out that the hotel is owned by a PATEL. But I guess he is busy making money elsewhere leaving this property in the hands of a manager. This is where it really got ugly. Linda stormed out of her office and started shouting at us that this is not possible and had told my nephew the same a day before. She could at least have first greeted us nicely and rejected our request politely. I travel extensively and spend over 80 nights in hotels every year, but never in my life have I ever experienced such rudeness from a hotel staff, especially from a manager. I do not believe she should work in the hospitality business and kindly request an apology from the hotel owner. Please note that all other staff at the hotel were very nice and polite. However, because of this manager, I would never stay at this hotel and recommend all to be very careful that you do not engage in any conversation with her.