Marriott New York at the Brooklyn Bridge

I rarely write negative reviews, but after more than a month of being ignored by this hotel’s management, I feel I have no choice but to share my experience publicly. My husband and I checked in late at night for a two-night stay. The room was visibly unclean — dust had accumulated on the furniture, the bathroom sink had a crack, and no water was provided. Exhausted from travel, we decided to rest and address it in the morning. The next morning, after returning from breakfast, we discovered blood marks scattered across the sheets. This is not a minor oversight — it is a serious hygiene and health violation that should never happen at any hotel, let alone a Marriott property. I contacted the front desk immediately and requested a room change. Despite speaking directly with the Housekeeping Manager, who assured us everything would be handled while we continued with our travel plans, we returned to find the front desk had no knowledge of the arrangement. Our vacation time was wasted. The internal communication at this hotel is completely broken. The room was eventually changed, but compensation was offered in stages — 1,000 points, then 5,000, then 10,000 — as though we were haggling over a health violation. The manager promised to follow up by email. He never did. That was over a month ago. Here is what followed: ✗ Hotel manager never emailed as promised at check-out ✗ Marriott Customer Care promised a hotel response within 5 business days (June 4) — no contact from the hotel ✗ Case re-escalated on June 16 with another 5-day promise — still no contact from the hotel Three promises. Zero follow-through. Not a single call or email from this hotel’s management team — ever. I have photographs of the dusty room and the blood marks on the bedding. Case #875859437. Marriott — your guests deserve far better than this.

We (my wife, 2 college-aged sons, and me) were in town for a wedding and a good portion of the out-of-town guests stayed at this hotel. Like any big city downtown hotel, it wasn't cheap, but the location was good--near vibrant areas like Downtown Brooklyn and the DUMBO area..... You can relax outside in a public breezeway between the two hotel towers, which for me was a big plus. Also, there's a subway stop right behind the hotel...another big plus..... We got a double room for 3 nights....and like other higher-end hotels we've stayed at, the beds were full size mattresses instead of true queen mattresses.... Why high-priced hotels choose to do this is a mystery to me since there was plenty of room to accommodate the bigger beds... So it was a tight fit for all of us, however, the room did have a couch, so it's possible to spread out a bit.... The beds themselves were comfortable, albeit a bit soft. The room was very nice. It had nice wall decor, a large TV, 2 fridges, room darkening curtains, nice and clean bathroom, ironing board and iron (we needed them!), a safe, and ample space to hang clothes.... Street noise was minimal. The lobby and common areas were very nice. The one drawback is the hotel doesn't have a pool anymore (i was told they closed it 3 years ago)...... The hotel charges a daily $30 "resort fee".... BUT, you can use it towards the cafe, which is located in the lobby area.... It's enough to cover, or almost cover, 2 take-out breakfasts.... So, it's not a total loss. So, overall, it was a good stay and i would recommend this hotel.

Quick overnight stay for work in Brooklyn. Wasn't expecting much until Leonard in the M Club Lounge made our day with attentive and helpful service, a smile, and a good conversation. He's a gem!