HILTON GARDEN INN HAMILTON

We had our hotel block for our wedding here and it was amazing! The staff was so friendly and helpful, the location to our venue was great, and overall they just created a great experience for us. The hotel is also beautiful and our guests thoroughly enjoyed the outdoor patio area, the swimming pool, and the brunch we hosted there. 10 out of 10, would recommend to anyone in the area

My daughter was booked here for Babysitting for a nearby wedding. They would not let her check in because her name was not on the even though she had a credit card and a confirmation number and was turned away at midnight. Here’s the thing. I get that she was not 21 and the policy is not checking people that were 21 however, she was never told policy one turned away. They simply said they could not check her in because they did not have the person who confirmed the reservation. The front desk could have simply turned her away and then asked to help her in any way possible because these were 218-year-old girls had to drive two hours home. The front desk, however, was extremely rude and unhelpful. My daughter had to then drive home two hours home in the middle of the night without the glasses that she normally needs to drive at night and buy some grace of God made it home in one piece. This would be a different conversation if she had not, I understand thatthe hotel has to uphold their policies as to 21-year-old check-in, but they literally never said that to her and did not offer to help in any way shape or form. Which is the antithesis to hospitality. Shame on you all of you.

Absolutely beautiful hotel ..Rooms spacious and gorgeous Front desk Hannah extremely helpful .The only disappointment is bar and restaurant were closed and that was a big disappointment but everything else too notch .Outdoors was very nice