Comfort Inn & Suites

Just stayed out this hotel and was very pleasantly surprised. Clean, well run and comfortable with a very good complimentarybreakfast. Not a luxury property of course but the price was excellent for the Level of accommodations. We arrived late and James was manning the front desk. He is a gem ! Was so very nice and personable and made our experience so much more pleasant that we ever hoped. Thank you James and IHG

The manager Dan Sullivan was unprofessional and rude.I came to him nicely and showed him my bug bites on Monday morning.I checked into hotel on Friday night staying 11 nights from May 1 to the 12th.Sunday I showed housekeeping and maintenance my bites.My bed was stripped and pictures were taken of bugs by the staff.My husband and I were present at the time.Dan Sullivan said he was aware of the incident and saw the pictures.He said he would not compensate me for a 3 day stay that I requested.He needed to confirm the type of bug with the exterminator coming on Tuesday morning.He suggested I come back on Tuesday afternoon.I reminded him that all bugs are unsanitary and carry disease.No bug regardless should have been in my bed.I contacted Priceline and HolidayExpress Corporate and was immediately refunded for 2 nights.I returned and told Dan Sullivan that I stayed last June at this hotel for 10 nights.I also stayed 3 nights at Holiday Express in St Augustine in August last year.I told him I did not appreciate him insinuating that I was trying con him when I was only being honest.I noticed open seams and small tears in the dining area chairs.I suggested he correct the issue to avoid a further outbreak to guest.He shrugged me off like a nuisance. I will never stay at another holiday Inn Express.This is no reflection on the housekeepers or maintenence. The staff moved my room,supplied me with free laundry detergent. The staff and Corporate was kind and very friendly and kept my room immaculate.

If I could give this hotel zero stars, I would. I’ve stayed at this property for over 100 nights every year, and unfortunately, the decline since the hotel came under new management has been impossible to ignore. Two weeks after a major snowstorm, the parking lot and walkways still looked like an abandoned property—poorly plowed, dangerously icy, and clearly not a priority. Guests were left to navigate unsafe conditions that should have been addressed days earlier. On top of that, the hotel had hot water issues two weeks in a row. There was no advance notice, no updates, and no communication about what was happening or when it would be fixed. The lack of transparency was unacceptable. To make matters worse, when I asked for contact information for the management company, the hotel refused to provide a phone number. That alone speaks volumes about the new management’s lack of accountability and unwillingness to hear from loyal guests. This place is the definition of mismanagement. Save yourself the frustration, stay literally anywhere else. Management, if you’re reading this: It’s time to step up. Fix your operational failures, communicate honestly with guests, maintain safe grounds, and provide accessible contact information. You’re losing loyal, long-term guests because of preventable, basic issues.