CROWNE PLAZA HOTEL PARAMUS

As you can see from my last review earlier this year I stayed here earlier this year with four rooms for my family. We all enjoyed our stay here last time, therefore I reserved another four rooms for my family again since we had to attend another family affair in the area later this year. I used my Marriott Bonvoy hotel points to book all four king bedrooms for Saturday through Monday for a two night weekend. Each of the four hotel rooms cost me 49k points each or 196k points for four rooms for two weekend nights. Our Saturday check-ins and Monday morning check-outs went smoothly.I had not problem using my points. The parking lot was busy when we arrived on Saturday, but had less vehicles on Sunday evening. I had a standard king bedroom #233 located on the second floor rear of the hotel overlooking the construction of new buildings. See my pics. My room had a small refrigerator. The bathroom shower had liquid dispensers mounted on the shower wall to dispense liquid shower gel, shampoo and conditioner. I was disappointed that I was not upgraded to a suite as I was upgraded earlier this year, since I also reserved four hotel rooms earlier this year. My room had a 43-inch LG flat screen HDTV. We also again enjoyed the adjacent and connected Bonefish Grill restaurant. We will likely return here again if we have to attend another family affair in the area. I like the location of this restaurant to by other family and friends in Bergen County.

No warning was given that half the hotel is around 250 feet from active construction a multi-story building. There is a large amount of loud noise starting at 7:30am. Plenty of other hotels nearby.

I don't enjoy writing bad reviews, but being a person who chooses Fairfield Inns when possible, I had to let the public and Marriott know that this one just doesn't measure up to other Fairfields I have stayed at. The room needed updating overall, but as long as it's clean and comfortable, that isn't a big issue to me. The others I have stayed in had converted the bathtub to a seamless walk-in shower, which was very new and attractive. Again, though, a bathtub is fine if it is clean. Let's start with the worst: in the room we were assigned, the grout where the bathtub joins the floor was covered in mold for the whole length of the tub. This isn't just unsightly, it's also a health issue. On top of that, the bottom of the wood door was shredded in the corner. I cannot believe that nobody else would have reported these glaring issues. The electric outlets were (aside from one) inaccessible as they were behind the furniture. I ended up using a USB port on the clock radio to charge my phone since I couldn't reach the outlet behind the nightstand. Finally - the buffet, which has always been a big selling point for me, was not restocked often like others we have stayed at. On a Saturday morning at 8:30 am (they serve until 10), there were 3 muffins left on the tray that looked like they had been squashed by the tongs previously. The area around the waffle machine had not been cleaned, either. The hot food, however, was delicious (let me give credit where credit is due)! My friend took pictures of the mold and the shredded door and showed them to the woman running the front desk when we checked out, and we were promptly issued a substantial credit. That was nice, but the mold still needs to be dealt with before someone gets sick. Again - wherever I go I look for a Fairfield Inn because I like the casual, comfortable ambiance, the fact that there is a mini fridge and microwave in every room, and that generous breakfast buffet. In this case though, the location just didn't live up to Marriott's usual high standards.