CANDLEWOOD SUITES SECAUCUS (JERSEY CITY AREA)

From the moment I arrived, the experience was frustrating. There was a short, stocky front-desk staff member who was more interested in chatting on his phone than doing his job. When I tried to check in, he acted visibly annoyed, as if I were interrupting him. The first room was completely unacceptable. The bed was extremely uncomfortable and sagged badly in the middle. The hotel is directly beside a freeway, and there is clearly no proper window insulation. Sleeping there felt like sleeping on the shoulder of the highway. I could hear trucks braking, cars honking, and traffic noise all night long without any break. It was impossible to rest. To make it even worse, the heater turned on every few minutes and was louder than the freeway itself. Between the constant traffic noise and the noisy heater, getting proper sleep was impossible. After two nights of this, I spoke with a woman at the front desk who finally moved me to another room, which was slightly better—but by then the damage was already done. At checkout, I asked the same front-desk employee (once again glued to his phone) if I could leave my car parked for two nights while I was in New York. He showed zero interest in helping and made no effort to accommodate a simple request. This hotel’s location next to a freeway, poor sound insulation, uncomfortable rooms, and unprofessional front-desk service made this a terrible stay. I’m posting this review wherever I can so future guests know exactly what to expect before booking.

We had to go into New York on business and this hotel proved an excellent starting point. The hotel was very clean and appeared to have been recently refurbished. The room was very comfortable and except for a minor glitch with the TV was excellent. It can be a little difficult to find with the maze of roads in the area but it is well worth the trouble.

NEGATIVELY, A company that is global and has a large chain of hotels can afford to deceive, or rather rob customers. I booked a room from 11/7 to 11/12/2024 at Candlewood Suites Secaucus - Meadowlands on booking.com. But three days before my flight to America and check-in at the hotel, I had a difficult family situation and had to cancel my flight to America and check-in at the hotel. On 4.11, I wrote a message to the hotel with a request to cancel the reservation without penalty. I also tried to cancel the reservation through booking.com. The amount of the fine was only 168 dollars. No one answered me, and on 7.11 I received a message saying how you settled in and whether everything is fine with you. But the card was immediately charged $731, plus $250, plus $118, and the cancellation fee of $168. And they charged me a total of $1,267. And the cost that I had to pay for accommodation for the entire time of my stay was 899.97 dollars. In other words, they charged me an additional $368. I wrote again to the hotel administration and no one answered, but on 12.11. they also wrote to me to write a review about the hotel. Here I am writing a truthful review about how hotels, having access to your credit card, can rob you. I also contacted booking.com for support on the site where I made the reservation. They promised to return the funds. I'm waiting.