Let's start with the good stuff. I AM SO GLAD OUR ROOM DIDN'T HAVE ROACHES. I am so scared of roaches, I'm just thrilled we didn't see any. Bed bugs? Not sure, neither my daughter nor I got bitten...so yay, no bed bugs either. I think. We did have plenty of flies. I'm not sure how flies get into an interior room without a functioning window to the outside, but we had enough flies to consider them roommates. I really don't like the feeling of flies landing on my skin at all times, but if the flies were the worst thing, we'd be okay.
I didn't realize that so many people actually LIVED HERE I thought it was more of a Motel 6 sorta thing... My kiddo and I needed a cheap place to crash before we got on a plane to Los Angeles. We spent plenty of money on vacation and getting out of dodge without spending a lot more was the plan. The people who live here weren't the problem at all, but well...they live in a motel, It's um...people who NEED to live in a hotel. They were nice and lovely, but it's not a vacation vibe... it's a recovering from drug addiction, running from an abusive relationship, just got out of jail and need a place to crash kinda vibe...and I'm good with it :) for real, everyone who lives here was nice...and they actually helped us.
So, why ONE STAR (or no stars, it's just that's not an option)? Okay. My kiddo who is BLACK and thirteen has severe special needs...but she looks like an adult, crazy genetics...but it doesn't make her less 13. I am white...she is adopted. :) Okay. She played in the pool (which has a fun fountain thing...consider that the last positive) and had fun. :) Bless her. She had two showers in one day because chlorine on her skin and drippy water on her back triggers her...so we used up all of our towels on the first day...and no, they didn't dry thanks to the humid weather....and remember, my kiddo has SEVERE special needs. So I asked at 9 am for another TOWEL, I was told to ask the front desk. Okay, I asked at 11, for another TOWEL, I was told that housekeeping was bringing a towel to my room..okay great. Then at 2 pm we still didn't have a TOWEL, so inappropriately (noted) my daughter was RUDE to the front desk "manager" because we still hadn't gotten a towel. The "manager" told us that she had the power to kick us out of the hotel, so we left the front desk and went back to our room. (we didn't threaten her, we didn't press the issue, we didn't continue to be rude, even though we were there for our second day, with NO HOUSEKEEPING, and no fresh towels for our SECOND DAY in their motel.) Remember back in the day when housekeeping came every day and replaced the few tiny towels they had given you on the first day? So we have WET TOWELS in our room, I have not taken a shower in two days and can't unless I use clothes or something else to dry off. I also want to note that we brought beach towels for the pool, but my kiddo has long braids (down to her rear) and she wet those towels too.
Okay, so we go back to our room and wait for towels. There is a knock at the door and I think, great, it's 4:00 pm finally we are getting our TOWEL. Nope, it's the "Manager" with the security guard there to kick us out of our room. I promise, all we did was ask for towels, my special needs daughter who was sensory triggered by wet dripping hair was rude, this is our only crime. She told me to get out or she'd send a note to Expedia and have us banned from the property FOREVER (let's take a moment to laugh at the idea that I'd ever come back...gotta find joy where you can). I told her we didn't threaten you, we left when you said you would kick us out, we don't have a weapon, we didn't specifically name you or suggest we'd become violent, we left when you said my kiddo was rude. We just wanted a towel, and my special needs 13-YEAR-OLD BLACK CHILD was rude PERIOD. and went back to our room to wait for a towel. So I reached out to Expedia, explained our situation and was refunded for the night (YAY EXPEDIA) and if you're still reading, it's 5 pm and we still don't have a new towel.
So we go to the car to get something, come back to our room and strangely our air conditioner no longer works. It is a 107F day in New Mexico and we are stuck in a room with a window that doesn't open with NO AIR CONDITIONING...so strange don't you think? The moment we leave our room, we suddenly don't have air conditioning. We appealed to the long-term residents and someone fixed our air conditioning and confirmed that the electricity can be cut off to our air con...and in fact, that is what happened because a quick re-plug, started it right up again.
Thank you rando resident guy, we love you.
So, it is now 10 pm, and we NEVER got our TOWEL...ever....and my kiddo who has faced trauma like no one will ever see in their life is afraid that someone has been in our room to sabotage us after we went out to dinner. I go in and check that no...luckily no more retaliation has happened.
So if you are keeping score. WE NEVER GOT A TOWEL. We were THREATENED TO MOVE...THREATENED TO RUIN MY ONLINE REPUTATION...THREATENED OUR LIFE BY CUTTING THE POWER TO OUR AIR CON...and triggered me and my child that someone is lurking in the halls ready to destroy something else...all because we asked FOR A TOWEL.
I have been terrified and I am a tough lady. I'm a foster adoptive mom to special needs kiddos I've seen a lot of ugliness, but this...this was disgusting. Really just don't give these people your money, you can stay at a ton of other low-budget places...don't take the risk. I truly am scared and anxious here. We would have left but I don't want to be bullied by a MOTEL to leave when all we did was ask for something they should have provided for us.
I'm sure they'll find some BS reason to keep my deposit, even when I leave the room spotless...but I'm going to take pictures and be ready, cause that's how scary and toxic these people are.
The woman who checked us in was amazing, but an immature woman who thought being a manager gave her license to threaten guests...was downright racist, discriminating, threatening...and scary.
