SUPER 8 ALBUQUERQUE WEST/COORS

Enroute to Phoenix on a trip to my Client's corporate location. This location is better off than many- with the conversion appearing to mostly be done at this point to a proper Garner line hotel. That being said...there's still sharp edges, hence the average rating. No disability accessible rooms at this time (They were allegedly still working on those. (Should've had those up and done before opening, folks... NO handicapped parking at-all on the main entry side of the hotel. Ramp has a separation from the concrete portion of the ramp and the asphault of the parking lot that can potentially hang a wheelchair or even damage one.) The pantry's well managed with a decent set of sodas, electrolyte drinks, etc. The staff is VERY nice, very helpful. Offsets things quite a bit. Gains them a point on the overall score, while the notion that they could open up with the ADA Accessibility being as weak as it was, lost them several points that could have been avoided had they took that aspect of things more seriously. Is this better than the Super8 that it was converted from. Absolutely. And I strongly suspect that they'd have charged us as a Super8 the same as the Garner did. Is it up to what I consider IHG standards? ALMOST, but not QUITE. It's the best of the experience I've had from the chain and the folks ARE trying and quickly provided what help they could and made up for the un-hooked up appliances, fixed the TV setup, etc. Quickly. Smiling faces, proper, believable apologies, and all.

This is an up and coming hotel that has been well invested into! We were a bit skeptical by the price and the exterior as we pulled up. The pleasant surprise was when we opened the room door. Besides the space being compact, everything was updated and the room was freshly floored and painted. We weren’t able to cast from our devices on the television, but I’m sure they will have this figured out soon. We didn’t stay long enough to explore the location, as we were taking a Route 66 road trip across the country. The staff was awesome! If you are looking for perfection, this isn’t it, yet, but with more time, they will have it finished! Oh the cookies and breakfast were an added bonus!!

Hotel was actively under renovation, so lobby and hallways were in renovation mode. We were here for one night along our road trip. Room was small for the three of us. Sink counter outside of tub/toilet room was convenient but was very small. There was no towel rack or space next to shower to put things. Beds were ok with standard pillows. All exterior doors except the front door were not secure. There was shady activities at night going on. I did not feel safe. Breakfast was literally in the lobby. There were 4 tables available. Food selection was sparse so items ran out 1.5 hours of opening when we were told the wrong opening hour.