BOULEVARD INN

These reviews make no sense me. I needed to get away from everyday stresses, so I went on line, booked a king jacuzzi room and a few hours later, I checked into my room. The only trouble I encountered was the rate didn't match what I booked online, it was more expensive when I checked in, but it wasn't a problem at all because the guy at the desk made it all work out for the price I had already paid. I was a little nervous on what to expect because the last time I escaped to a jacuzzi room ( which was a 5 star hotel! ) no cleaner on duty there,, had to clean the jacuzzi out myself! it was so horrible I checked out that same night. But when I opened the door here, I was impressed, the room was clean, way more than I expected for a motel in the Buffalo area, the jacuzzi was clean!! And it has an overall good atmosphere in the room. When I turned the jacuzzi on there must have been something left over in the drain so I went to the office and told the guy and he got the custodian over immediately. He came and cleaned it up and George (his name) went above and beyond to clean it and make sure we had everything we needed before he left the room. I had the best sleep here I've had in over a year...it was so peaceful and relaxing that I asked the office guy if I could book another night in the same room. So I did effortlessly and what made it more awesome is that he gave it to me at the same rate I paid the previous day and that made me smile big! So despite these other reviews, I would recommend this motel again and again. And I will be making all my future escapes here.

I booked a room for 2 days with my friends who I was spending Labor Day holiday with. We drove from Manhattan, so it was a 7-hour-drive till we get to Amherst. When we got there at the hotel, we saw a couple complaining and arguing regarding to tjeir reservation with the woman on tje front desk (which was locked, we were attended by a small window). There was a sign saying "sorry no rooms" at the front door, but at least we had our reservation. It happened that the girl said we didn't have a reservation at all, I handed her my ID and showed the confirmation number/code, she checked the system and came back to is saying the rooms were sold out even though we had our reservation confirmed through Booking.com!!! We tried to talk to her, but she was very rude and unprofessional, mentioned she tried to call me but there was no call at all! All the other hotels in the area (in a radius of 40 miles I mean) were sold out and my friends and I had to sleep in the car. We can't accept apologies because that was beyond outrageous! Very very upset!

OMG To clarify I am a world traveler who likes to save money on motels as I am not there most of the time. Look for cleanliness and safety. In all honesty, travelers are the rarity here. It is obvious it is a hotel where folks wait to be re-housed by the government. The school bus stops here. Residents sit outside smoking all day. The SMELL in the room was horrific A smoking room would have smelled better...cleaner, bug spray...got worse when AC was turned on. I had to go to Target and get a room essential oil dispenser to calm the stench as I was not in a position to start looking for another placer to stay. The refrigerator leaked/defrosted onto the carpet which I suspect had black mold as I had an allergy attack after many years of none. The rubber around the refrig door was covered in black mold. The sheets had little holes in them. The bathroom door would not close as the lock had been removed so you had to use shoes to keep the door from opening /privacy. On the third day I asked if they would vacuum empty my garbage and give me some clean towels. The lady owner was nasty and said I should have asked for service!!! I left for a meeting God only knows how many hours passed before I got the towel. No extra toilet paper. There was no clock. But the smell was the worst. Our toilet overflowed not due to anything we "did"...the son came with a swifter (!!) to clean the mess after 1 hour when we told him we had to get cleaned for a meeting. Who uses a swifter for water spills? We asked for a mop to do ourselves and he said no he had to use the swifter. That night my husband asked for towels as we wanted to reshower and they said NO ..not until the am....they had used ours to clean up the water on the floor! I took it with a grain of salt when other reviewers said the place should be condemned...thinking they were picky....not at all as it turned out...they were spot on...It was just plain awful. They need to be more accountable. I had booked from booking.com and when I called they just said it did not have a high rating. Could not have cared less. Stay away from this place. And try not to be upset about the money they are probably raking in from taking on people without homes.