Courtyard Buffalo Amherst/University

3.0 / 5

•

4100 Sheridan Dr, Buffalo, New York, United States, 14221

Reviews from Guests

3.0/5

265

Reviews

from real guests

jordym665

Unfortunately, our stay at the Courtyard Marriott was extremely disappointing. In fact, when we arrived, there were already guests in front of us at the front desk asking for refunds, and guests behind us were also expressing concerns. That should have been an immediate red flag, and unfortunately, our experience confirmed many of the same concerns. There was construction taking place at the hotel that woke us up, yet this was never disclosed to us before or upon arrival. Had we known there would be disruptive construction during our stay, we would have seriously reconsidered booking. Guests should be given advance notice about significant construction and noise. The room itself also had multiple basic maintenance and housekeeping issues. There was no body wash provided, the shower drain did not work properly, and there were large, noticeable water spots on the ceiling. Neither of the bedside table lamps worked because there were no light bulbs in them. Any one of these issues might be understandable on its own, but having this many problems in a single room is unacceptable. Combined with the undisclosed construction and the number of other guests we saw requesting refunds when we arrived, the entire experience left a very poor impression. I understand that things can go wrong, but this room and the overall stay simply did not meet the standard I would expect from a Marriott property. At a minimum, the hotel needs to improve its communication regarding construction and take much greater care with basic room maintenance and housekeeping.

scbeaches

decent parking, clean, but room/linen smelled like smoke. market and coffee/cafe downstairs.

E9212SJmichaelw

WiFi worked well. The electricity didnâ€™t have any problems. Thatâ€™s the list of what went well. Outer doors were not locked and secured, so anyone could get into the building without a key. Lobby water that is supposed to be refreshing tasted terrible. Fitness room water dispenser did not work. Luggage carts were barely functional and make horrendous noise when rolling. Not great when you have people using them early in the morning. The entire floor can hear it the entire time. Room heat/air conditioning was not functional. We were told to open the window. The window leaked badly in the rain. Temperature controls on the shower were reversed. Pool was too cold to use. No included breakfast available, which is ridiculous given the price for the room. (But, the bistro in the lobby will sell you $20 scrambled eggs. No thanks.) Marriott should be embarrassed to have their name on this property.

Facilities Details

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Pets allowed

Kids club

Family/child friendly

Family Rooms

Hot Tub

Spa

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Visual alarms in all public hallways

Non-smoking Rooms

Bathtub seat in some rooms

Lowered electrical outlets in some rooms

Daily disinfection in all rooms

Accessibility for all meeting spaces

English Spoken

Swimming pool

Visual alarms in some guest rooms and suites

Hungarian Spoken

Vending machine

Free face masks

Toilet seat at wheelchair height -- some rooms

Safe dining setup

Wi-Fi in public areas

Shared stationery removed

Entrance to on-site fitness center

Rooms sanitized between stays

Self-closing doors on all guest rooms and suites

Car park [on-site]

Daily Housekeeping

Staff trained in safety protocol

Hair/Beauty Salon

24-Hour Front Desk

Secondary locks on all room windows

Physical distancing of at least 1 meter

Safety chains and/or latches on all guest doors

First aid kit

Entirely Route to accessible guest rooms

Accessible registration desk

Laundry

Flashing door knockers in some rooms

Daily disinfection in common areas

Anti-viral cleaning products

Norwegian Spoken

Facilities for Disabled Guests

Deadbolts on all guest room and suites doors

Golf course [on-site]

Fax/Photocopying

Hearing accessible rooms some rooms

Hand sanitizer

Heating in public area

Room sanitization opt-out available

Accessible rooms have doors 32-inch wide opening

Air conditioning in public area

Electronic room key

Mobility accessibility in some rooms

Spanish Spoken

Accessible route to the registration desk

Roll-in shower in some rooms

Convenience Store (on site)

Lowered night guards on some guest room doors

Ironing Service

Accessible entrance to all on-site swimming pool

Room Service

Car park [free of charge]

Valet Parking

Dry Cleaning

Audible alarms in all guest rooms and suites

Karaoke

Guest rooms seal after sanitization

View ports in all guest room and suites doors

Lowered deadbolts on some guest room doors

Non-slip grab bars in some bathrooms

Lowered view ports in some guest room doors

Sanitized kitchen and tableware items

Contactless check-in/out

Elevator

Lever handles on all guest room doors

Babysitting/Child Services

Protective screens in common areas

Accessible vanities in some rooms

Adjustable height hand-held shower wand some rooms

Transfer showers in some guest rooms

Dutch Spoken

Garden

On-site accessible self parking

Cashless payment service

Hot water linen and laundry washing

Audible alarms in all public hallways

Bathtub grab bars in some rooms

Alarm clock telephone ringers in all rooms

Main entrance

Self-operating lift to all hotel swimming pools

Access all room by interior corridor

TTY/TTD compatibilty in some rooms

Korean Spoken

Smoke-free property

Room windows that open

Chapel/Shrine

On-site accessible restaurants / lounges

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Pets allowed

Kids club

Family/child friendly

Family Rooms

Hot Tub

Spa

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Visual alarms in all public hallways

Non-smoking Rooms

Bathtub seat in some rooms

Lowered electrical outlets in some rooms

Daily disinfection in all rooms

Accessibility for all meeting spaces

English Spoken

Swimming pool

Visual alarms in some guest rooms and suites

Hungarian Spoken

Vending machine

10 Available Room Types

Suite, 1 Bedroom

Non-smoking

Heating

Adjustable height hand-held shower wand

Bar

Close-caption TV

Sleep comfort items

Laptop workspace

Air Conditioning

Refrigerator

Internet [LAN]

Tea/Coffee Maker

Free Wifi

Towels

Desk

Extra Long Beds (> 6.5 ft)

Roll-in shower

Lowered electrical outlet

Free Toiletries

Interconnecting Room(s) Available

Transfer shower

Toilet

Visual alarm

Kids shampoo

Lever handle on door

Toiletries

Separate shower/bathtub

Entire unit wheelchair accessible

Hair dryer

Bathroom

Iron

Daily housekeeping

Clothes Rack

Room, 1 King Bed with Sofa bed

Non-smoking

Heating

Adjustable height hand-held shower wand

Bar

Close-caption TV

Sleep comfort items

Laptop workspace

Air Conditioning

Refrigerator

Internet [LAN]

Tea/Coffee Maker

Free Wifi

Towels

Desk

Roll-in shower

Lowered electrical outlet

Free Toiletries

Interconnecting Room(s) Available

Transfer shower

Toilet

Visual alarm

Kids shampoo

Lever handle on door

Toiletries

Separate shower/bathtub

Entire unit wheelchair accessible

Hair dryer

Extra Long Beds (> 6.5 ft)

Bathroom

Iron

Daily housekeeping

Clothes Rack

Fold-up bed

Executive Suite, 1 Bedroom

Non-smoking

Heating

Adjustable height hand-held shower wand

Bar

Close-caption TV

Sleep comfort items

Laptop workspace

Air Conditioning

Refrigerator

Internet [LAN]

Tea/Coffee Maker

Free Wifi

Towels

Desk

Extra Long Beds (> 6.5 ft)

Roll-in shower

Lowered electrical outlet

Free Toiletries

Interconnecting Room(s) Available

Transfer shower

Toilet

Visual alarm

Kids shampoo

Lever handle on door

Toiletries

Separate shower/bathtub

Entire unit wheelchair accessible

Hair dryer

Bathroom

Iron

Daily housekeeping

Clothes Rack

Fold-up bed

Microwave

Room, 2 Double Beds

Non-smoking

Heating

Adjustable height hand-held shower wand

Bar

Close-caption TV

Sleep comfort items

Laptop workspace

Air Conditioning

Refrigerator

Internet [LAN]

Tea/Coffee Maker

Free Wifi

Towels

Desk

Extra Long Beds (> 6.5 ft)

Roll-in shower

Lowered electrical outlet

Free Toiletries

Interconnecting Room(s) Available

Transfer shower

Toilet

Visual alarm

Kids shampoo

Lever handle on door

Toiletries

Separate shower/bathtub

Entire unit wheelchair accessible

Hair dryer

Bathroom

Iron

Daily housekeeping

Clothes Rack

Room, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-in Shwr)

Room, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-in Shwr)

Non-smoking

Heating

Adjustable height hand-held shower wand

Bar

Close-caption TV

Sleep comfort items

Laptop workspace

Air Conditioning

Refrigerator

Internet [LAN]

Tea/Coffee Maker

Free Wifi

Towels

Desk

Extra Long Beds (> 6.5 ft)

Roll-in shower

Lowered electrical outlet

Free Toiletries

Interconnecting Room(s) Available

Transfer shower

Toilet

Shower

Visual alarm

Kids shampoo

Lever handle on door

Toiletries

Private bathroom

Entire unit wheelchair accessible

Hair dryer

Iron

Daily housekeeping

Clothes Rack

Facilities Details

Pool and Spa

Fitness Center

Spa

Hot Tub

Parking and Transportation

Airport Shuttle (free)

Valet Parking

Food & Drink

Vending machine

Bar

Room Service

Front Desk Services

24-Hour Front Desk

Entertainment and Family Services

Family/child friendly

Heating in public area

Air conditioning in public area

Karaoke

Contactless check-in/out

Babysitting/Child Services

Kids club

Smoke-free property

Business Facilities

Fax/Photocopying

Meeting/Banquet Facilities

Shops

Hair/Beauty Salon

Convenience Store (on site)

Common Areas

Chapel/Shrine

Cleaning Services

Daily disinfection in all rooms

Free face masks

Safe dining setup

Shared stationery removed

Rooms sanitized between stays

Daily Housekeeping

Staff trained in safety protocol

Physical distancing of at least 1 meter

First aid kit

Laundry

Daily disinfection in common areas

Anti-viral cleaning products

Hand sanitizer

Room sanitization opt-out available

Ironing Service

Dry Cleaning

Guest rooms seal after sanitization

Sanitized kitchen and tableware items

Protective screens in common areas

Cashless payment service

Hot water linen and laundry washing

Languages Spoken

English Spoken

Hungarian Spoken

Norwegian Spoken

Spanish Spoken

Dutch Spoken

Korean Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Visual alarms in all public hallways

Non-smoking Rooms

Bathtub seat in some rooms

Lowered electrical outlets in some rooms

Accessibility for all meeting spaces

Swimming pool

Visual alarms in some guest rooms and suites

Designated Smoking Area

Toilet seat at wheelchair height -- some rooms

Entrance to on-site fitness center

Self-closing doors on all guest rooms and suites

Car park [on-site]

Secondary locks on all room windows

Safety chains and/or latches on all guest doors

Pets allowed

Entirely Route to accessible guest rooms

Accessible registration desk

Flashing door knockers in some rooms

Facilities for Disabled Guests

Deadbolts on all guest room and suites doors

Golf course [on-site]

Hearing accessible rooms some rooms

Accessible rooms have doors 32-inch wide opening

Electronic room key

Mobility accessibility in some rooms

Air Conditioning

Heating

Accessible route to the registration desk

Roll-in shower in some rooms

Lowered night guards on some guest room doors

Accessible entrance to all on-site swimming pool

Car park [free of charge]

Audible alarms in all guest rooms and suites

View ports in all guest room and suites doors

Lowered deadbolts on some guest room doors

Non-slip grab bars in some bathrooms

Lowered view ports in some guest room doors

Elevator

Lever handles on all guest room doors

Accessible vanities in some rooms

Adjustable height hand-held shower wand some rooms

Transfer showers in some guest rooms

Garden

On-site accessible self parking

Audible alarms in all public hallways

Bathtub grab bars in some rooms

Alarm clock telephone ringers in all rooms

Main entrance

Self-operating lift to all hotel swimming pools

Access all room by interior corridor

Family Rooms

TTY/TTD compatibilty in some rooms

Room windows that open

On-site accessible restaurants / lounges