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Reviews from Guests

3.0/5

tripadvisor

608

Reviews

from real guests

Journey14283135817

1

/

5

I rarely leave reviews, but this experience was disappointing enough that I feel compelled to share it. I booked this hotel for my parents, trusting they would be comfortable and well cared for. Unfortunately, that was not the case. The elevator was out of service for their entire stay, which was already inconvenient. Things became significantly worse when my parents were locked out of their room for an entire night. Despite repeatedly asking the staff to resolve the issue—especially because my mother has a medical condition and needed immediate access to her medication—the situation was not treated with the seriousness or urgency it required. The only response we received was that my parents had been given another room to sleep in, as if that excused the problem. The lack of empathy, professionalism, and concern was extremely disappointing. One staff member was even rude and shouting. This is not the level of care or service anyone should expect from a hotel.

370geraldinad

1

/

5

⭐️ DO NOT STAY HERE ⭐️ This place is not run properly anymore. • No elevators for elderly guests (my grandparents are almost 80) • Key scanner failed and locked them out of their room • All belongings + MEDICATION locked inside • My grandmother missed taking her medicine and couldn’t get ready for her doctor’s appointment — the entire reason she stays here • Management promised a day & a half credit → never given • Promised a better room → never happened • Put them back in the same broken room • Room smelled like mold • Broken closet doors that wouldn’t close We had to urgently find another hotel near 86th St & 7th Ave because of how poorly they were treated. They used to stay here often. Never again. This hotel is unsafe for elderly guests and anyone traveling for medical care. Do better. #BadHotel #BrooklynHotels #ElderlyCareMatters #MedicalTravel #DoBetter #BestWestern #TravelWarning

hannah202017

2

/

5

I have stayed at this hotel about a year ago and hd no problem but it has gone downhill. We had three rooms reserved and only one was available one hour after check in time. The first full day we returned to our room and found that there had been no service - dirty towels on the floor, trash in the baskets and unmade beds. We were set to check out the next morning and learned that they were going to shur down the elevators in the next five minutes without any prior notice. Why shut down the elevator during check out time? It was a hassle to get our bags down and I had a great deal of difficulty using a cane. The bathroom in the common area for guests was out of service. The breakfast was basically carbs - the yoghurt machine was broken. They put a pending charge of $200 each on my credit card for two of the rooms but only removed one of them so far.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Free Wifi

Internet

Kids club

Spa

Fitness Center

Meeting/Banquet Facilities

Designated Smoking Area

Western breakfast

Hand sanitizer

Daily Housekeeping

Heating in public area

Hindi Spoken

Room sanitization opt-out available

Special Diet Meals (upon request)

Air conditioning in public area

Security [24-hour]

Daily disinfection in all rooms

Spanish Spoken

Staff trained in safety protocol

Shoeshine

Hair/Beauty Salon

Russian Spoken

24-Hour Front Desk

English Spoken

Physical distancing of at least 1 meter

Cashless payment service

Hot water linen and laundry washing

Face coverings on staff

Ironing Service

Golf Course (within 2 miles)

Service animals are welcome

German Spoken

Entertainment Staff

Computer station

Arabic Spoken

Hungarian Spoken

Khmer Spoken

Rooms sanitized between stays

Icelandic Spoken

Vending machine

First aid kit

Free face masks

Hotel chain

Dry Cleaning

Guest rooms seal after sanitization

Safe dining setup

Nightclub/DJ

Wi-Fi in public areas

Game Room

Ukrainian Spoken

Shared stationery removed

Sanitized kitchen and tableware items

Portuguese Spoken

Finnish Spoken

Contactless check-in/out

Laundry

Smoke-free property

Non-smoking Rooms

Daily disinfection in common areas

Anti-viral cleaning products

Elevator

Invoice provided

Facilities for Disabled Guests

Restaurant

Golf course [on-site]

Protective screens in common areas

Adults Only

10 Available Room Types

1 Queen Bed, Non-Smoking, Microwave And Refrigerator, Work Desk, Wi-Fi, Continental Breakfast
1 Queen Bed, Non-Smoking, Microwave And Refrigerator, Work Desk, Wi-Fi, Continental Breakfast
1 Queen Bed, Non-Smoking, Microwave And Refrigerator, Work Desk, Wi-Fi, Continental Breakfast
1 Queen Bed, Non-Smoking, Microwave And Refrigerator, Work Desk, Wi-Fi, Continental Breakfast
1 Queen Bed, Non-Smoking, Microwave And Refrigerator, Work Desk, Wi-Fi, Continental Breakfast
1 Queen Bed, Non-Smoking, Microwave And Refrigerator, Work Desk, Wi-Fi, Continental Breakfast
1 Queen Bed, Non-Smoking, Microwave And Refrigerator, Work Desk, Wi-Fi, Continental Breakfast
1 Queen Bed, Non-Smoking, Microwave And Refrigerator, Work Desk, Wi-Fi, Continental Breakfast
1 Queen Bed, Non-Smoking, Microwave And Refrigerator, Work Desk, Wi-Fi, Continental Breakfast
1 Queen Bed, Non-Smoking, Microwave And Refrigerator, Work Desk, Wi-Fi, Continental Breakfast
1 Queen Bed, Non-Smoking, Microwave And Refrigerator, Work Desk, Wi-Fi, Continental Breakfast
1 Queen Bed, Non-Smoking, Microwave And Refrigerator, Work Desk, Wi-Fi, Continental Breakfast
1 Queen Bed, Non-Smoking, Microwave And Refrigerator, Work Desk, Wi-Fi, Continental Breakfast
1 Queen Bed, Non-Smoking, Microwave And Refrigerator, Work Desk, Wi-Fi, Continental Breakfast
1 Queen Bed, Non-Smoking, Microwave And Refrigerator, Work Desk, Wi-Fi, Continental Breakfast

1 Queen Bed, Non-Smoking, Microwave And Refrigerator, Work Desk, Wi-Fi, Continental Breakfast

room-size-icon

26 Square Meter

Cleaning Products

Cleaning Products

Hair dryer

Hair dryer

Private bathroom

Private bathroom

Free Toiletries

Free Toiletries

Towels

Towels

Free Wifi

Free Wifi

Radio

Radio

Cable Channels

Cable Channels

Telephone

Telephone

Air Conditioning

Air Conditioning

Daily newspaper

Daily newspaper

Heating

Heating

Linens

Linens

Tea/Coffee Maker

Tea/Coffee Maker

Microwave

Microwave

Refrigerator

Refrigerator

Desk

Desk

Wardrobe/Closet

Wardrobe/Closet

Ironing Facilities

Ironing Facilities

Baby cot (upon request)

Baby cot (upon request)

Safe

Safe

Safety/security feature

Safety/security feature

Smoke detector

Smoke detector

2 Double Beds, Non-Smoking, Microwave And Refrigerator, Work Desk, Wi-Fi, Continental Breakfast
2 Double Beds, Non-Smoking, Microwave And Refrigerator, Work Desk, Wi-Fi, Continental Breakfast
2 Double Beds, Non-Smoking, Microwave And Refrigerator, Work Desk, Wi-Fi, Continental Breakfast
2 Double Beds, Non-Smoking, Microwave And Refrigerator, Work Desk, Wi-Fi, Continental Breakfast
2 Double Beds, Non-Smoking, Microwave And Refrigerator, Work Desk, Wi-Fi, Continental Breakfast
2 Double Beds, Non-Smoking, Microwave And Refrigerator, Work Desk, Wi-Fi, Continental Breakfast
2 Double Beds, Non-Smoking, Microwave And Refrigerator, Work Desk, Wi-Fi, Continental Breakfast
2 Double Beds, Non-Smoking, Microwave And Refrigerator, Work Desk, Wi-Fi, Continental Breakfast
2 Double Beds, Non-Smoking, Microwave And Refrigerator, Work Desk, Wi-Fi, Continental Breakfast
2 Double Beds, Non-Smoking, Microwave And Refrigerator, Work Desk, Wi-Fi, Continental Breakfast
2 Double Beds, Non-Smoking, Microwave And Refrigerator, Work Desk, Wi-Fi, Continental Breakfast
2 Double Beds, Non-Smoking, Microwave And Refrigerator, Work Desk, Wi-Fi, Continental Breakfast
2 Double Beds, Non-Smoking, Microwave And Refrigerator, Work Desk, Wi-Fi, Continental Breakfast
2 Double Beds, Non-Smoking, Microwave And Refrigerator, Work Desk, Wi-Fi, Continental Breakfast
2 Double Beds, Non-Smoking, Microwave And Refrigerator, Work Desk, Wi-Fi, Continental Breakfast

2 Double Beds, Non-Smoking, Microwave And Refrigerator, Work Desk, Wi-Fi, Continental Breakfast

room-size-icon

26 Square Meter

Hair dryer

Hair dryer

Private bathroom

Private bathroom

Free Toiletries

Free Toiletries

Towels

Towels

Free Wifi

Free Wifi

Radio

Radio

Cable Channels

Cable Channels

Telephone

Telephone

Air Conditioning

Air Conditioning

Daily newspaper

Daily newspaper

Heating

Heating

Linens

Linens

Tea/Coffee Maker

Tea/Coffee Maker

Microwave

Microwave

Refrigerator

Refrigerator

Desk

Desk

Wardrobe/Closet

Wardrobe/Closet

Ironing Facilities

Ironing Facilities

Safe

Safe

Safety/security feature

Safety/security feature

Smoke detector

Smoke detector

Accessible - 1 Queen, Non-Smoking, Communication Assistance, Microwave And Refrigerator, Wi-Fi, Continental Breakfast
Accessible - 1 Queen, Non-Smoking, Communication Assistance, Microwave And Refrigerator, Wi-Fi, Continental Breakfast
Accessible - 1 Queen, Non-Smoking, Communication Assistance, Microwave And Refrigerator, Wi-Fi, Continental Breakfast
Accessible - 1 Queen, Non-Smoking, Communication Assistance, Microwave And Refrigerator, Wi-Fi, Continental Breakfast
Accessible - 1 Queen, Non-Smoking, Communication Assistance, Microwave And Refrigerator, Wi-Fi, Continental Breakfast
Accessible - 1 Queen, Non-Smoking, Communication Assistance, Microwave And Refrigerator, Wi-Fi, Continental Breakfast
Accessible - 1 Queen, Non-Smoking, Communication Assistance, Microwave And Refrigerator, Wi-Fi, Continental Breakfast
Accessible - 1 Queen, Non-Smoking, Communication Assistance, Microwave And Refrigerator, Wi-Fi, Continental Breakfast
Accessible - 1 Queen, Non-Smoking, Communication Assistance, Microwave And Refrigerator, Wi-Fi, Continental Breakfast
Accessible - 1 Queen, Non-Smoking, Communication Assistance, Microwave And Refrigerator, Wi-Fi, Continental Breakfast
Accessible - 1 Queen, Non-Smoking, Communication Assistance, Microwave And Refrigerator, Wi-Fi, Continental Breakfast
Accessible - 1 Queen, Non-Smoking, Communication Assistance, Microwave And Refrigerator, Wi-Fi, Continental Breakfast
Accessible - 1 Queen, Non-Smoking, Communication Assistance, Microwave And Refrigerator, Wi-Fi, Continental Breakfast
Accessible - 1 Queen, Non-Smoking, Communication Assistance, Microwave And Refrigerator, Wi-Fi, Continental Breakfast
Accessible - 1 Queen, Non-Smoking, Communication Assistance, Microwave And Refrigerator, Wi-Fi, Continental Breakfast

Accessible - 1 Queen, Non-Smoking, Communication Assistance, Microwave And Refrigerator, Wi-Fi, Continental Breakfast

Accessible - 2 Double, Mobility Accessible, Roll In Shower, Microwave And Refrigerator, Wi-Fi, Non-Smoking, Continental Breakfast
Accessible - 2 Double, Mobility Accessible, Roll In Shower, Microwave And Refrigerator, Wi-Fi, Non-Smoking, Continental Breakfast
Accessible - 2 Double, Mobility Accessible, Roll In Shower, Microwave And Refrigerator, Wi-Fi, Non-Smoking, Continental Breakfast
Accessible - 2 Double, Mobility Accessible, Roll In Shower, Microwave And Refrigerator, Wi-Fi, Non-Smoking, Continental Breakfast
Accessible - 2 Double, Mobility Accessible, Roll In Shower, Microwave And Refrigerator, Wi-Fi, Non-Smoking, Continental Breakfast
Accessible - 2 Double, Mobility Accessible, Roll In Shower, Microwave And Refrigerator, Wi-Fi, Non-Smoking, Continental Breakfast
Accessible - 2 Double, Mobility Accessible, Roll In Shower, Microwave And Refrigerator, Wi-Fi, Non-Smoking, Continental Breakfast
Accessible - 2 Double, Mobility Accessible, Roll In Shower, Microwave And Refrigerator, Wi-Fi, Non-Smoking, Continental Breakfast
Accessible - 2 Double, Mobility Accessible, Roll In Shower, Microwave And Refrigerator, Wi-Fi, Non-Smoking, Continental Breakfast
Accessible - 2 Double, Mobility Accessible, Roll In Shower, Microwave And Refrigerator, Wi-Fi, Non-Smoking, Continental Breakfast
Accessible - 2 Double, Mobility Accessible, Roll In Shower, Microwave And Refrigerator, Wi-Fi, Non-Smoking, Continental Breakfast
Accessible - 2 Double, Mobility Accessible, Roll In Shower, Microwave And Refrigerator, Wi-Fi, Non-Smoking, Continental Breakfast
Accessible - 2 Double, Mobility Accessible, Roll In Shower, Microwave And Refrigerator, Wi-Fi, Non-Smoking, Continental Breakfast
Accessible - 2 Double, Mobility Accessible, Roll In Shower, Microwave And Refrigerator, Wi-Fi, Non-Smoking, Continental Breakfast
Accessible - 2 Double, Mobility Accessible, Roll In Shower, Microwave And Refrigerator, Wi-Fi, Non-Smoking, Continental Breakfast

Accessible - 2 Double, Mobility Accessible, Roll In Shower, Microwave And Refrigerator, Wi-Fi, Non-Smoking, Continental Breakfast

1 King Bed, Non-Smoking, Microwave And Refrigerator, Work Desk, Wi-Fi, Continental Breakfast
1 King Bed, Non-Smoking, Microwave And Refrigerator, Work Desk, Wi-Fi, Continental Breakfast
1 King Bed, Non-Smoking, Microwave And Refrigerator, Work Desk, Wi-Fi, Continental Breakfast
1 King Bed, Non-Smoking, Microwave And Refrigerator, Work Desk, Wi-Fi, Continental Breakfast
1 King Bed, Non-Smoking, Microwave And Refrigerator, Work Desk, Wi-Fi, Continental Breakfast
1 King Bed, Non-Smoking, Microwave And Refrigerator, Work Desk, Wi-Fi, Continental Breakfast
1 King Bed, Non-Smoking, Microwave And Refrigerator, Work Desk, Wi-Fi, Continental Breakfast
1 King Bed, Non-Smoking, Microwave And Refrigerator, Work Desk, Wi-Fi, Continental Breakfast
1 King Bed, Non-Smoking, Microwave And Refrigerator, Work Desk, Wi-Fi, Continental Breakfast
1 King Bed, Non-Smoking, Microwave And Refrigerator, Work Desk, Wi-Fi, Continental Breakfast
1 King Bed, Non-Smoking, Microwave And Refrigerator, Work Desk, Wi-Fi, Continental Breakfast
1 King Bed, Non-Smoking, Microwave And Refrigerator, Work Desk, Wi-Fi, Continental Breakfast
1 King Bed, Non-Smoking, Microwave And Refrigerator, Work Desk, Wi-Fi, Continental Breakfast
1 King Bed, Non-Smoking, Microwave And Refrigerator, Work Desk, Wi-Fi, Continental Breakfast
1 King Bed, Non-Smoking, Microwave And Refrigerator, Work Desk, Wi-Fi, Continental Breakfast

1 King Bed, Non-Smoking, Microwave And Refrigerator, Work Desk, Wi-Fi, Continental Breakfast

Facilities Details

Pool and Spa

Fitness Center

Spa

Food & Drink

Western breakfast

Special Diet Meals (upon request)

Buffet-Style Restaurant

Vending machine

Breakfast service

Restaurant

Front Desk Services

24-Hour Front Desk

Activities

Golf Course (within 2 miles)

Entertainment and Family Services

Heating in public area

Air conditioning in public area

Entertainment Staff

Kids club

Nightclub/DJ

Contactless check-in/out

Smoke-free property

Invoice provided

Business Facilities

Meeting/Banquet Facilities

Shops

Hair/Beauty Salon

Common Areas

Game Room

Cleaning Services

Hand sanitizer

Daily Housekeeping

Room sanitization opt-out available

Daily disinfection in all rooms

Staff trained in safety protocol

Shoeshine

Physical distancing of at least 1 meter

Cashless payment service

Hot water linen and laundry washing

Face coverings on staff

Ironing Service

Rooms sanitized between stays

First aid kit

Free face masks

Dry Cleaning

Guest rooms seal after sanitization

Safe dining setup

Shared stationery removed

Sanitized kitchen and tableware items

Laundry

Daily disinfection in common areas

Anti-viral cleaning products

Protective screens in common areas

Languages Spoken

Hindi Spoken

Spanish Spoken

Russian Spoken

English Spoken

German Spoken

Arabic Spoken

Hungarian Spoken

Khmer Spoken

Icelandic Spoken

Ukrainian Spoken

Portuguese Spoken

Finnish Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Security [24-hour]

Service animals are welcome

Computer station

Hotel chain

Designated Smoking Area

Non-smoking Rooms

Elevator

Facilities for Disabled Guests

Golf course [on-site]

Adults Only

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