New York Marriott at the Brooklyn Bridge

4.0 / 5

•

333 Adams Street, Brooklyn, New York, United States 11201

Reviews from Guests

4.0/5

1,055

Reviews

from real guests

Destination734080

I rarely write negative reviews, but after more than a month of being ignored by this hotel’s management, I feel I have no choice but to share my experience publicly. My husband and I checked in late at night for a two-night stay. The room was visibly unclean — dust had accumulated on the furniture, the bathroom sink had a crack, and no water was provided. Exhausted from travel, we decided to rest and address it in the morning. The next morning, after returning from breakfast, we discovered blood marks scattered across the sheets. This is not a minor oversight — it is a serious hygiene and health violation that should never happen at any hotel, let alone a Marriott property. I contacted the front desk immediately and requested a room change. Despite speaking directly with the Housekeeping Manager, who assured us everything would be handled while we continued with our travel plans, we returned to find the front desk had no knowledge of the arrangement. Our vacation time was wasted. The internal communication at this hotel is completely broken. The room was eventually changed, but compensation was offered in stages — 1,000 points, then 5,000, then 10,000 — as though we were haggling over a health violation. The manager promised to follow up by email. He never did. That was over a month ago. Here is what followed: ✗ Hotel manager never emailed as promised at check-out ✗ Marriott Customer Care promised a hotel response within 5 business days (June 4) — no contact from the hotel ✗ Case re-escalated on June 16 with another 5-day promise — still no contact from the hotel Three promises. Zero follow-through. Not a single call or email from this hotel’s management team — ever. I have photographs of the dusty room and the blood marks on the bedding. Case #875859437. Marriott — your guests deserve far better than this.

StrangeTripper

We (my wife, 2 college-aged sons, and me) were in town for a wedding and a good portion of the out-of-town guests stayed at this hotel. Like any big city downtown hotel, it wasn't cheap, but the location was good--near vibrant areas like Downtown Brooklyn and the DUMBO area..... You can relax outside in a public breezeway between the two hotel towers, which for me was a big plus. Also, there's a subway stop right behind the hotel...another big plus..... We got a double room for 3 nights....and like other higher-end hotels we've stayed at, the beds were full size mattresses instead of true queen mattresses.... Why high-priced hotels choose to do this is a mystery to me since there was plenty of room to accommodate the bigger beds... So it was a tight fit for all of us, however, the room did have a couch, so it's possible to spread out a bit.... The beds themselves were comfortable, albeit a bit soft. The room was very nice. It had nice wall decor, a large TV, 2 fridges, room darkening curtains, nice and clean bathroom, ironing board and iron (we needed them!), a safe, and ample space to hang clothes.... Street noise was minimal. The lobby and common areas were very nice. The one drawback is the hotel doesn't have a pool anymore (i was told they closed it 3 years ago)...... The hotel charges a daily $30 "resort fee".... BUT, you can use it towards the cafe, which is located in the lobby area.... It's enough to cover, or almost cover, 2 take-out breakfasts.... So, it's not a total loss. So, overall, it was a good stay and i would recommend this hotel.

D8345NAchrise

Quick overnight stay for work in Brooklyn. Wasn't expecting much until Leonard in the M Club Lounge made our day with attentive and helpful service, a smile, and a good conversation. He's a gem!

Facilities Details

Breakfast service

Buffet-Style Restaurant

Air Conditioning

Free Wifi

Internet

Pets allowed

Kids club

Family/child friendly

Family Rooms

Shared Kitchen

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

Visual alarms in all public hallways

Non-smoking Rooms

Bathtub seat in some rooms

Security [24-hour]

Daily disinfection in all rooms

Accessibility for all meeting spaces

English Spoken

Catalan Spoken

Hungarian Spoken

Vending machine

Entrance to on-site business center

Safe dining setup

Nightclub/DJ

Wi-Fi in public areas

Shared stationery removed

Entrance to on-site fitness center

Invoice provided

Rooms sanitized between stays

Thai Spoken

Tours

Car park [on-site]

Daily Housekeeping

Visual alarms in all guest rooms and suites

Shared Lounge/TV Area

Staff trained in safety protocol

Spanish Spoken

Hair/Beauty Salon

24-Hour Front Desk

Physical distancing of at least 1 meter

Safety chains and/or latches on all guest doors

Service animals are welcome

Room Service

First aid kit

Lever handles on some guest room doors

Entirely Route to accessible guest rooms

Accessible registration desk

Game Room

Laundry

Flashing door knockers in some rooms

Hindi Spoken

Alarm clock telephone ringers in some rooms

Anti-viral cleaning products

Norwegian Spoken

Facilities for Disabled Guests

Deadbolts on all guest room and suites doors

Golf course [on-site]

German Spoken

Car park [charges apply]

Hearing accessible rooms some rooms

Hand sanitizer

Heating in public area

Room sanitization opt-out available

Special Diet Meals (upon request)

Accessible rooms have doors 32-inch wide opening

Air conditioning in public area

Electronic room key

Mobility accessibility in some rooms

Accessible route to the registration desk

Casino

Roll-in shower in some rooms

Hebrew Spoken

Toilet seat at wheelchair height -- all rooms

Ironing Service

Accessible entrance to all on-site swimming pool

Non-slip grab bars in all bathrooms

Valet Parking

Dry Cleaning

Audible alarms in all guest rooms and suites

View ports in all guest room and suites doors

Indonesian Spoken

Sanitized kitchen and tableware items

Snack Bar

Currency Exchange

Library

French Spoken

Terrace

Elevator

Babysitting/Child Services

Dutch Spoken

Garden

On-site accessible self parking

Hot water linen and laundry washing

Audible alarms in all public hallways

Cash withdrawal

Suit Press

Bathtub grab bars in some rooms

Icelandic Spoken

Allergy-free rooms

Self-operating lift to all hotel swimming pools

Main entrance

Access all room by interior corridor

Smoke-free property

Room windows that open

Italian Spoken

Chapel/Shrine

On-site accessible restaurants / lounges

Breakfast service

Buffet-Style Restaurant

Air Conditioning

Free Wifi

Internet

Pets allowed

Kids club

Family/child friendly

Family Rooms

Shared Kitchen

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

Visual alarms in all public hallways

Non-smoking Rooms

Bathtub seat in some rooms

Security [24-hour]

Daily disinfection in all rooms

Accessibility for all meeting spaces

English Spoken

Catalan Spoken

Hungarian Spoken

Vending machine

Entrance to on-site business center

Safe dining setup

10 Available Room Types

Suite, 1 Bedroom, Terrace

Telephone

Heating

Sleep comfort items

Close-caption TV

Pets allowed in room

Air Conditioning

Blackout curtains

Game Console

Clothes Rack

Desk

Toiletries

Balcony/Terrace

Interconnecting Room(s) Available

Visual alarm

Lever handle on door

Extra Long Beds (> 6.5 ft)

DVD/CD player

Sitting Area

Non-smoking

Carpeted

Bar

Laptop workspace

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Wifi (Surcharge)

Towels

Hypoallergenic

Free Wifi

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Iron

Daily housekeeping

Suite, 1 Bedroom, River View

Telephone

Heating

Sleep comfort items

Close-caption TV

Pets allowed in room

Air Conditioning

Blackout curtains

Game Console

Clothes Rack

Desk

Toiletries

Interconnecting Room(s) Available

Visual alarm

Lever handle on door

Extra Long Beds (> 6.5 ft)

DVD/CD player

Sitting Area

Non-smoking

Carpeted

Bar

Laptop workspace

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Wifi (Surcharge)

Towels

Hypoallergenic

Free Wifi

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Iron

Daily housekeeping

Suite, 1 Bedroom

Telephone

Heating

Sleep comfort items

Close-caption TV

Pets allowed in room

Air Conditioning

Blackout curtains

Game Console

Clothes Rack

Desk

Toiletries

Interconnecting Room(s) Available

Visual alarm

Lever handle on door

Extra Long Beds (> 6.5 ft)

DVD/CD player

Sitting Area

Non-smoking

Carpeted

Bar

Laptop workspace

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Wifi (Surcharge)

Towels

Hypoallergenic

Free Wifi

Separate shower/bathtub

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Iron

Daily housekeeping

Bathtub grab bar

Entire unit wheelchair accessible

Presidential Suite, 1 King Bed with Sofa bed

Presidential Suite, 1 King Bed with Sofa bed

Telephone

Heating

Sleep comfort items

Close-caption TV

Pets allowed in room

Air Conditioning

Blackout curtains

Game Console

Clothes Rack

Desk

Toiletries

Interconnecting Room(s) Available

Visual alarm

Lever handle on door

High floor

Extra Long Beds (> 6.5 ft)

DVD/CD player

Sitting Area

Non-smoking

Carpeted

Dining Table

Bar

Laptop workspace

Dining Area

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Wifi (Surcharge)

Towels

Hypoallergenic

Free Wifi

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Iron

Daily housekeeping

Room, 1 King Bed

Telephone

Bathtub grab bar

Heating

Sleep comfort items

Close-caption TV

Pets allowed in room

Shower chair

Air Conditioning

Bathtub seat

Blackout curtains

Game Console

Clothes Rack

Desk

Toiletries

Bathroom phone

Roll-in shower

Accessible toilet

Interconnecting Room(s) Available

Visual alarm

Lever handle on door

Entire unit wheelchair accessible

Extra Long Beds (> 6.5 ft)

DVD/CD player

Non-smoking

Fold-up bed

Carpeted

Bar

Laptop workspace

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Wifi (Surcharge)

Towels

Hypoallergenic

Toilet

Lowered view port in door

Free Wifi

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Iron

Daily housekeeping

Facilities Details

Pool and Spa

Fitness Center

Parking and Transportation

Valet Parking

Food & Drink

Vending machine

Breakfast service

Room Service

Special Diet Meals (upon request)

Bar

Snack Bar

Buffet-Style Restaurant

Front Desk Services

24-Hour Front Desk

Currency Exchange

Entertainment and Family Services

Nightclub/DJ

Invoice provided

Family/child friendly

Heating in public area

Air conditioning in public area

Casino

Babysitting/Child Services

Cash withdrawal

Kids club

Smoke-free property

Business Facilities

Meeting/Banquet Facilities

Shops

Hair/Beauty Salon

Common Areas

Shared Lounge/TV Area

Game Room

Library

Terrace

Chapel/Shrine

Shared Kitchen

Cleaning Services

Daily disinfection in all rooms

Safe dining setup

Shared stationery removed

Rooms sanitized between stays

Daily Housekeeping

Staff trained in safety protocol

Physical distancing of at least 1 meter

First aid kit

Laundry

Anti-viral cleaning products

Hand sanitizer

Room sanitization opt-out available

Ironing Service

Dry Cleaning

Sanitized kitchen and tableware items

Hot water linen and laundry washing

Suit Press

Languages Spoken

English Spoken

Catalan Spoken

Hungarian Spoken

Thai Spoken

Spanish Spoken

Hindi Spoken

Norwegian Spoken

German Spoken

Hebrew Spoken

Indonesian Spoken

French Spoken

Dutch Spoken

Icelandic Spoken

Italian Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Visual alarms in all public hallways

Non-smoking Rooms

Bathtub seat in some rooms

Security [24-hour]

Accessibility for all meeting spaces

Entrance to on-site business center

Entrance to on-site fitness center

Tours

Car park [on-site]

Visual alarms in all guest rooms and suites

Safety chains and/or latches on all guest doors

Service animals are welcome

Pets allowed

Lever handles on some guest room doors

Entirely Route to accessible guest rooms

Accessible registration desk

Flashing door knockers in some rooms

Alarm clock telephone ringers in some rooms

Facilities for Disabled Guests

Deadbolts on all guest room and suites doors

Golf course [on-site]

Car park [charges apply]

Hearing accessible rooms some rooms

Accessible rooms have doors 32-inch wide opening

Electronic room key

Mobility accessibility in some rooms

Air Conditioning

Heating

Accessible route to the registration desk

Roll-in shower in some rooms

Toilet seat at wheelchair height -- all rooms

Accessible entrance to all on-site swimming pool

Non-slip grab bars in all bathrooms

Audible alarms in all guest rooms and suites

View ports in all guest room and suites doors

Elevator

Garden

On-site accessible self parking

Audible alarms in all public hallways

Bathtub grab bars in some rooms

Allergy-free rooms

Self-operating lift to all hotel swimming pools

Main entrance

Access all room by interior corridor

Family Rooms

Room windows that open

On-site accessible restaurants / lounges