Americas Best Value Inn & Suites - Clarence/Buffalo East

I have stayed here many many times over the years. My last visit was very disappointing!! Upon registering I was told the room I specifically requested & had always stayed in was NOT available. I loved the layout of that room, canopy bed & heart shaped jacuzzi! The room they gave me had neither. I made the best of it until I decided to use the jacuzzi & found it had ants running all over it! I Redressed, complained to management & they requested I left for a fews hours while they sprayed to kill them. Fours hours later I returned to a room full of dead ants & it smelled of chemicals including my belongings. I packed up to just go home, stopped to talk to management & expected a "sorry" & at least a partial return of my money. I received neither I would NEVER return or reccommend this place to anyone!!!!

My flight was delayed 4 times. I got to the location at @1:30AM. I had called to tell the location that I would be late. When I got there no one was in the office but there was a neon sign saying open. There were two different doorbells. I rang both many times. A person came and unlocked the door with his phone. He seemed to know who I was and gave me a key. I went to the room and turned the light on. The room seemed fine. I was so exhausted and I needed to be somewhere at 6AM so I didn't spend time looking around. I got up at 5AM and quickly got ready to leave. After I came back I just went to bed. Aperson knocked to ask if I needed service. I told him no because I didn't want to be bothered. I slept a little bit and then I went out. I came back and then noticed that the room was in bad shape. The carpet seemed to be new. The bathroom floor was new as the toilet. The sink vanity was coming apart. The tiles on the shower entry were cracked and repaired badly. The bathroom had no fan so everything showed rust. The bed was good. The furniture was very well used. The room set up was odd. The room was clean in certain areas but upon closer looking the room was not well kept. There was a repair that had not been finished above the bed. The closet was not in good shape at all. The drapery had burn holes in them. It appears it is an extended family operation. I do not feel that they are able to make the necessary repairs or upkeep. I made this reservation through Delta Airlines. The hotel was listed as a Rodeway Inn and Suites on Delta's site. I think they should start with one room and remodel the room and move to the next. Making these short term repairs in each room do not make the location inviting. The heat was on when I got to my room so that was inviting. I feel they are doing the best they can but do not have the funds or the experience needed.

This is one of the worst places I ever stayed at the room was filthy the bathrooms were so dirty and run down they have a blow-dryer in the bathroom with nowhere to plug it in and the room smelled like smoke even though it was a non smoking room, the smoke alarm was covered in plastic and who knows for how long too. The management did not care either. Nor did he offer to come remove the plastic or offer to disinfect the room. I doubt the rooms are even cleaned properly seeing that the cleaning staff is in such a hurry to get you out and clean the room they came knocking on my door at 9am and then again at 10am As for the continental breakfast now that is a joke. So, what’s the point of this post? I recognize that this is technically a continental breakfast. Technically. So it’s the hotel’s right to be super cheap with this benefit. At the same time, it’s my right to avoid this property in the future and to warn others. What frustrates me isn’t that they’re choosing to not offer a full breakfast, but rather the lack of options. Fine, don’t offer a full breakfast, but at least make it fresh an option in place of a pastry. To me this benefit screams “hey, we technically have to offer free breakfast, but want to make it as unappealing as possible.” Avoid at all costs