SpringHill Suites New York LaGuardia Airport

This NOT a hotel. It is an immigrant homeless shelter. We prepaid our room in December for travel on 5/14/24. We arrived from Europe and were deposited at the lobby of this hotel. It is a HOMELESS SHELTER, and we paid $300 for a room there. We were instant targets with all our luggage standing on the street in this neighborhood. We thankfully got out without loss of life or property. We have filed complaints with Marriott and capital one travel. STAY AWAY

This hotel is now a homeless shelter! We made a booking through booking.com a few months ago. When we arrived tonight we were met by a few burly security guards who yelled “this isn’t a hotel!”. It’s been converted into a homeless shelter. Marriott nor booking.com made any attempt to cancel the booking or refund us. We booked this to go a concert. Now on the night of the concert we had to scramble and find a new hotel.

We chose this hotel for our trip to see the US Open Tennis. It was rated as one of the top hotels to book for the US Open. The biggest issue is their poor customer service. They chose to end their shuttle service at 10:45 at night. This policy left us stranded at Flushing Meadows around midnight after the women’s semis along with about a dozen other guests of this hotel. We watched as guests from other hotels picked up by shuttles. We had been told by our driver on the way to Flushing Meadows that we could get on the Days Inn shuttle to be taken back to Springhill. However, that did not turn out to be the case. After walking home from the tournament in the middle of the night, I went to the front desk to complain. He just reminded me of a sign they’d put in the lobby about service terminating at 1045pm-which doesn’t explain why other hotels in the area were operating a shuttle. To be fair, the shuttle service was extended to 12:45 after I called the next morning to complain to management. However, this experience tells me this hotel is not very good at customer service and should no longer be considered the best choice of accommodation if you’re going to the US Open. To be fair, the rooms were well maintained and the included breakfast was very good.