Econo Lodge Elmira

The older reviews on Trip Advisor reflect an old, dingy hotel, but that's not the case anymore. This hotel is in the process of renovating, so we had a VERY clean room. It appears that everything made of fabric was replaced: floors, bedding, curtains, chair. The new floors look like luxury vinyl wood planks, the office chair looks like black leather. The new bedding has a light washable bedspread/top. Also, the shower looks like it has been replaced. Honestly, it was sparkling clean. Also, the front desk associate, Kejal, was very professional and helpful. She went above and beyond with all of our needs. Truly exceptional. Great value! And decent location with several fast food and chain restaurants within 1000 feet. Very convenient.

The customer service here was a exceptional! Kejal was super helpful with all of our needs, and it's very professional, friendly and calm. She also went above and beyond for me and my husband; we had left an electronic diabetic blood glucose monitoring system in our hotel room, and we didn't realize it until we were out of state. Upon our request, Kejal was able to track it down through housekeeping, turn it off, and mail it to us in Illinois. We are so incredibly grateful to Kejal. Her customer service skills are truly exceptional.

Worst experience ever. See the photos I took with the descriptions. Unbelievable! I don't know why this property has any good reviews. Anybody could buy better furniture at yard sales. Hotel pictures have a full breakfast advertised. No such thing exists. Hotel pictures show 3 lamps in the room. Only one lamp in mine. Dark and dingy would be my description.