Hampton Inn Manhattan-Seaport-Financial District

Checked in on April 15th. the guys at the front desk were very accommodating & helpful to us. Fortunately, our rooms were ready in advance so we were able to explore the city right away! After checking out, I received an email that a song book was left behind in our room. What a nice gesture reaching out to us than waiting for us to call & ask.

There seems to be a new practice in tourist hotels to hold ridiculous amounts for incidentals. At this hotel it is 50$ which I understand goes towards their cash flow needs (since the money is taken out of my account) and was justified by incidentals such as bags of chips and phone charges (phone charges ? in 2024 ?). I am not happy about that, nor about the fact that the gym is super-small and with one treadmill only, that was out of service. Still the hotel gets 3 star because the location is excellent just across the road from the Faunces Tavern, the bed was comfortable and the shower in good order, and the breakfast was yummy and free.

The WiFi doesn't work in the room, only on the lobby. They made us call AT&T directly, spent 20 minutes on the phone and they we're unable to fix the WiFi issue. So we didn't have WiFi while we stayed there. The thermostat didn't work. We were freezing and had to turn it off and slept with coats and gloves. The pillows are flat and make your neck hurt. I had to use a folded bath towel as a pillow. This was the worst experience I've ever had at a hotel.