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Reviews from Guests

2.0/5

tripadvisor

17

Reviews

from real guests

Youngey81

1

/

5

Recently stayed here & figured that as there hasn’t been a review for a few years some people might benefit from an up to date opinion. If, like us, you’d been staying in manhattan & had an early flight out of JFK so thought it might be easier to stay nearer the airport, honestly, just stay in manhattan rather than stay here. In fact, find a bench in Times Square & kip on that as it’ll probably be warmer, safer & quieter than this hotel is. I’m amazed that hotels.com even sell this property, we checked the reviews on there before booking but wow they do not align with our experience. Upon arrival at the hotel you will find the receptionist situated behind a bullet proof screen, with a tiny slot to pass your card thru & for them to slide your room key out. We were told that contactless tap of our bank card wouldn’t work as it’s an overseas account so they wanted us to either pay cash (we didn’t carry any) or tell them our pin for them to key in-which we clearly weren’t going to do! After some persuasion, they allowed one of us behind the bomb proof door to enter the pin. The walk to our room was interesting, all we could hear was, how can I put this - “adult noises.” The room stank of cigarettes, the window, whilst shut still had a huge draft blowing through & wow it’s loud, sirens, car alarms going all night. We lay on top of the bed in our clothes until our uber arrived to take us to the airport. Let’s be honest, this is a hotel you can book a room by the hour, it’s a knocking shop, so just be careful, if you’re a couple or have kids travelling with you, please don’t book this hotel.

EClady

2

/

5

First was a series of emails telling me the reservation was cancelled for a credit card decline when the reservation clearly said pay at the property. I called when we were on the way and was told the reservation was cancelled. When I protested, he said come anyway. When I got there, he said there was no room, and after 3 rounds back and forth, he rented us the room. The floor in the bathroom was sticky with visible dirt on the floor. It was late and we needed a place to sleep overnight. We got out of there as fast as we could. 1 star for convenient location. 1 for the decent bed. We would NEVER go there again.

jamespF5892JG

1

/

5

We were desperate. Needed to be in NY for a funeral. Had to make reservations for Fri-Sat on Thursday. After failing to find space on seven tries, we got this place for $475 !!! The lobby is a hall, with outside doors at each end, one to the parking lot, the other to Queens Blvd with a note that says "use the other door." At the middle of this "lobby" is a room, protected by a bullet-proof window.. The most prominent sign on this window says, in bold letters: NO REFUNDS ! Next to that is a list of the rules of this establishment. They include: "no more than two to a bed; no prostitution; if you want porn, turn on your television." Behind the window are the people whose job seems to be to ignore, insult or sass their guests. Our room was clean and large enough for a cheap motel. The mattress was satisfactory and the shower was very good. The room rent did not include breakfast (We would not have used it anyway) The nearest restaurant is 3 blocks away, a nice little Mexican place. Across from that is a MacDonald's and a Wendy's. We went to the funeral in the morning and returned that evening to see that our room had not been touched: no bed made, no new towels. Fortunately the room cleaning cart was down the hall; so we took the towels we needed. When we asked about that the next morning, we were told that, if we wanted services, we had to ask for them. Nuff said.

Facilities Details

Breakfast service

Free Wifi

Internet

Kids club

All Spaces Non-Smoking (public and private)

Designated Smoking Area

Non-smoking Rooms

Hand sanitizer

Daily Housekeeping

Heating in public area

Hindi Spoken

Room sanitization opt-out available

Car park [on-site]

Air conditioning in public area

Daily disinfection in all rooms

Staff trained in safety protocol

Spanish Spoken

24-Hour Front Desk

Professional-grade sanitizing services

English Spoken

Physical distancing of at least 1 meter

Hot water linen and laundry washing

Car park [free of charge]

Entertainment Staff

Cash withdrawal

Icelandic Spoken

Rooms sanitized between stays

Postal service

Vending machine

First aid kit

Free face masks

Dry Cleaning

Guest rooms seal after sanitization

Nightclub/DJ

Indonesian Spoken

Wi-Fi in public areas

Game Room

Smoke-free property

Shared stationery removed

Library

Daily disinfection in common areas

Anti-viral cleaning products

Elevator

Facilities for Disabled Guests

Protective screens in common areas

2 Available Room Types

Standard Room, 1 Queen Bed
Standard Room, 1 Queen Bed
Standard Room, 1 Queen Bed
Standard Room, 1 Queen Bed
Standard Room, 1 Queen Bed
Standard Room, 1 Queen Bed
Standard Room, 1 Queen Bed
Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Towels

Towels

Heating

Heating

Sleep comfort items

Sleep comfort items

Toilet

Toilet

Free Toiletries

Free Toiletries

Smoking allowed

Smoking allowed

Bar

Bar

Kids shampoo

Kids shampoo

Separate shower/bathtub

Separate shower/bathtub

Blackout curtains

Blackout curtains

Private bathroom

Private bathroom

Entire unit wheelchair accessible

Entire unit wheelchair accessible

Daily housekeeping

Daily housekeeping

Air Conditioning

Air Conditioning

Free Wifi

Free Wifi

Desk

Desk

TV

TV

Queen Bed
Queen Bed
Queen Bed

Queen Bed

room-size-icon

27 Square Meter

Accessible vanities

Accessible vanities

Bathtub grab bar

Bathtub grab bar

Roll-in shower

Roll-in shower

Transfer shower

Transfer shower

Accessible toilet

Accessible toilet

Adapted bath

Adapted bath

Hair dryer

Hair dryer

Private bathroom

Private bathroom

Free Toiletries

Free Toiletries

Towels

Towels

Walk-in shower

Walk-in shower

Free Wifi

Free Wifi

Cable Channels

Cable Channels

Telephone

Telephone

Air Conditioning

Air Conditioning

Blackout curtains

Blackout curtains

Heating

Heating

Socket near the bed

Socket near the bed

Dining Table

Dining Table

Refrigerator

Refrigerator

Daily housekeeping

Daily housekeeping

Desk

Desk

Tile/Marble floor

Tile/Marble floor

Trash cans

Trash cans

Window

Window

Hardwood/Parquet floors

Hardwood/Parquet floors

Clothes Rack

Clothes Rack

Safety/security feature

Safety/security feature

Smoke detector

Smoke detector

Shower

Shower

Smoking allowed

Smoking allowed

Facilities Details

Food & Drink

Vending machine

Breakfast service

Front Desk Services

24-Hour Front Desk

Entertainment and Family Services

Heating in public area

Air conditioning in public area

Entertainment Staff

Cash withdrawal

Postal service

Kids club

Nightclub/DJ

Smoke-free property

Common Areas

Game Room

Library

Cleaning Services

Hand sanitizer

Daily Housekeeping

Room sanitization opt-out available

Daily disinfection in all rooms

Staff trained in safety protocol

Professional-grade sanitizing services

Physical distancing of at least 1 meter

Hot water linen and laundry washing

Rooms sanitized between stays

First aid kit

Free face masks

Dry Cleaning

Guest rooms seal after sanitization

Shared stationery removed

Daily disinfection in common areas

Anti-viral cleaning products

Protective screens in common areas

Languages Spoken

Hindi Spoken

Spanish Spoken

English Spoken

Icelandic Spoken

Indonesian Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Non-smoking Rooms

Car park [on-site]

Car park [free of charge]

Designated Smoking Area

All Spaces Non-Smoking (public and private)

Elevator

Facilities for Disabled Guests