HAMPTON INN JERICHO - WESTBURY

I am currently at the Hampton inn in Jericho NY I have stayed 7 days so far , I have had several interactions with the staff , I usually have to wait at least 20 minutes on line to speak to a person at the front desk which I have done several times because my key card stopped working I have noticed other guess had the same experience, this hotel does not have a hot tub which I would expect for the price of the room , I will never stay at this hotel again I would recommend others do the same .

Sad in that we stayed here last week and enjoyed the stay but this time greeted by someone let’s say not interested in helping. The room I booked was no longer available so got stuck in a suite. Don’t get the suite unless you have 30 people sleeping on the floor. The bed was made but a dirty towel and tissues were on the floor and trash can in bathroom. Of course calling the lobby or house keeping was cherry on top of a crappy nite. One line was busy and the second sent me to voicemail that was of course filled. I know NY is known as the city that goes to sleep early but this happened at 930 pm. Very disappointed and will search for any place but here

Staff were all professional & friendly. Rooms very clean. I was there for 2 nights for a business trip. The facility is close to SUNY College at Old Westbury & easy access to the hwy. The reason I gave 4 stars was only because the treadmills were wobbly but the gym is okay to workout away from home. Also, breakfast had a good variety, however the hot egg dishes didn't appeal to me. They appeared & tasted like they were microwaved. They did have hard boiled eggs, fruit, & a variety of cold foods, bagels/ waffle maker. Overall, stay was very good. The two "negatives" aren't a deal breaker for me. The most important things to me is a clean, well maintained room & attentive staff which they had. I would stay there again.