Microtel Inn & Suites by Wyndham Middletown

3.0 / 5

•

19 Crystal Run Crossing, Middletown, New York, United States 10941

Reviews from Guests

3.0/5

964

Reviews

from real guests

S3386QOsydneyh

Perfect experience no complaints !!

steveneD3013UN

Nice staff, rough stay. I want to be fair and say the staff was very nice and tried to help. They were polite, professional, and seemed like they genuinely wanted to make things work. Unfortunately, the room and overall stay were not good. I was in Room 104 and ended up checking out early because I did not feel comfortable staying. The room did not feel clean or properly maintained, and I saw what appeared to be a large centipede in the room. I was not able to get a photo before leaving, but at that point the room no longer felt acceptable. The overall environment at the property also made it hard to relax or feel comfortable. I came in expecting a basic, clean hotel stay and instead felt like I had accidentally unlocked a side quest. Again, the staff deserves credit for being kind and trying to help, but the room condition and overall experience were disappointing enough that I left early.

443brianar

The hotel looks much nicer in photos and on the outside than in reality. The rooms are in need of renovations and the bathroom was terrible - there was hair on the floor, soap scum on the bathtub, and mold on the ceiling above the bathtub.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Free Wifi

Internet

Pets allowed

Kids club

Family/child friendly

Family Rooms

Meeting/Banquet Facilities

Non-smoking Rooms

Hand sanitizer

Daily Housekeeping

Heating in public area

Room sanitization opt-out available

Car park [on-site]

Air conditioning in public area

Shared Lounge/TV Area

Daily disinfection in all rooms

Spanish Spoken

Staff trained in safety protocol

Casino

24-Hour Front Desk

Professional-grade sanitizing services

English Spoken

Physical distancing of at least 1 meter

Hot water linen and laundry washing

Temperature check for guests and staff

Face coverings on staff

Golf Course (within 2 miles)

Service animals are welcome

German Spoken

Car park [free of charge]

Hungarian Spoken

Icelandic Spoken

Rooms sanitized between stays

Vending machine

Free face masks

Dry Cleaning

Nightclub/DJ

Wi-Fi in public areas

Game Room

Korean Spoken

Smoke-free property

Shared stationery removed

Laundry

Portuguese Spoken

Daily disinfection in common areas

Anti-viral cleaning products

Elevator

Facilities for Disabled Guests

Protective screens in common areas

Adults Only

Breakfast service

Buffet-Style Restaurant

Free Wifi

Internet

Pets allowed

Kids club

Family/child friendly

Family Rooms

Meeting/Banquet Facilities

Non-smoking Rooms

Hand sanitizer

Daily Housekeeping

Heating in public area

Room sanitization opt-out available

Car park [on-site]

Air conditioning in public area

Shared Lounge/TV Area

Daily disinfection in all rooms

Spanish Spoken

Staff trained in safety protocol

Casino

24-Hour Front Desk

Professional-grade sanitizing services

English Spoken

Physical distancing of at least 1 meter

Hot water linen and laundry washing

Temperature check for guests and staff

10 Available Room Types

Room, 1 Queen Bed, Accessible, Non Smoking (Mobility/Hearing, Roll-In Shower)

Room, 1 Queen Bed, Accessible, Non Smoking (Mobility/Hearing, Roll-In Shower)

Non-smoking

Bathtub grab bar

Heating

Sleep comfort items

Pets allowed in room

Air Conditioning

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Telephone

Desk

Roll-in shower

Toilet

Interconnecting Room(s) Available

Visual alarm

Separate shower/bathtub

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Iron

Room, 2 Queen Beds, Accessible, Non Smoking (Mobility/Hearing, Tub w/ Grab Bars)

Room, 2 Queen Beds, Accessible, Non Smoking (Mobility/Hearing, Tub w/ Grab Bars)

Non-smoking

Bathtub grab bar

Heating

Sleep comfort items

Air Conditioning

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Telephone

Desk

Toilet

Hair dryer

Interconnecting Room(s) Available

Visual alarm

Separate shower/bathtub

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Iron

Microwave

Studio Suite, 1 Queen Bed, Non Smoking

Non-smoking

Heating

Sleep comfort items

Pets allowed in room

Air Conditioning

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Telephone

Desk

Hair dryer

Interconnecting Room(s) Available

Separate shower/bathtub

Private bathroom

Free Toiletries

Iron

Microwave

Standard Room, 2 Queen Beds

Non-smoking

Heating

Sleep comfort items

Pets allowed in room

Air Conditioning

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Telephone

Desk

Hair dryer

Interconnecting Room(s) Available

Separate shower/bathtub

Private bathroom

Free Toiletries

Iron

Microwave

Standard Room, 1 Queen Bed

Non-smoking

Heating

Sleep comfort items

Pets allowed in room

Air Conditioning

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Telephone

Desk

Interconnecting Room(s) Available

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Iron

Facilities Details

Food & Drink

Buffet-Style Restaurant

Vending machine

Breakfast service

Front Desk Services

24-Hour Front Desk

Activities

Golf Course (within 2 miles)

Entertainment and Family Services

Heating in public area

Air conditioning in public area

Casino

Family/child friendly

Kids club

Nightclub/DJ

Smoke-free property

Business Facilities

Meeting/Banquet Facilities

Common Areas

Shared Lounge/TV Area

Game Room

Cleaning Services

Hand sanitizer

Daily Housekeeping

Room sanitization opt-out available

Daily disinfection in all rooms

Staff trained in safety protocol

Professional-grade sanitizing services

Physical distancing of at least 1 meter

Hot water linen and laundry washing

Temperature check for guests and staff

Face coverings on staff

Rooms sanitized between stays

Free face masks

Dry Cleaning

Shared stationery removed

Laundry

Daily disinfection in common areas

Anti-viral cleaning products

Protective screens in common areas

Languages Spoken

Spanish Spoken

English Spoken

German Spoken

Hungarian Spoken

Icelandic Spoken

Korean Spoken

Portuguese Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Non-smoking Rooms

Car park [on-site]

Service animals are welcome

Car park [free of charge]

Pets allowed

Family Rooms

Elevator

Facilities for Disabled Guests

Adults Only