Hilton Garden Inn New York/Tribeca

WARNING!- fake smoking charges - DO NOT STAY HERE If you don’t want to pay an extra $300 for “smoking” in your room. This is not the first time this happens in this hotel, we have called several times and asked for proof of this “smoking detector” but they haven’t returned any proof of that, they just want to keep the money with cheap excuses. Smoke detectors can be triggered for many reasons even just the use of hair dryers, my friends and I don’t smoke, and let alone smoke IN THE ROOM. Staff is also unpleasant, don’t smile or say hi- don’t work in customer service if you don’t like people. We stayed for three nights and the third day we HAD TO GO TO THE FRONT DESK and ask for our room to be cleaned, even tho we would leave very early in the morning and come back later in the afternoon. The fact that you have to ask for a HOTEL ROOM to be cleaned is insane to me. They are liars and cheaters and whatever you “saved” by staying here, they will make sure to take it with hidden fees or stealing from the rooms. I lost a pair of earrings, $40 dollars in cash and even a drink that we had in the fridge. OUTRAGEOUS!

Good location by the tube station… good clean hotel and good atmosphere . Would recommend .

In July 2026, I stayed at this hotel and, unfortunately, my experience was extremely disappointing. My voucher was for a room with two beds, as there were three people in my family. However, when we entered the room, there was only one bed. I contacted the hotel to try to resolve the situation, but I was told that the hotel was fully booked and that a room with two beds would only become available on Monday. This was a Friday. As a result, the three of us had to sleep in one bed for four nights. To make matters worse, we even had difficulty getting enough towels. Despite asking the manager to provide at least one additional towel, we continued to have only two towels for three people. It was an extremely uncomfortable situation and completely different from what we had booked and paid for. And now, as if that experience wasn’t disappointing enough, I am dealing with another issue regarding the refund of the price difference that should have been returned to me. Unfortunately, after everything that happened, I do not recommend this hotel. I Ah! It’s always good to mention that one of the elevators may not be working, and that the stairs will be used frequently during the stay, especially in the mornings.