Holiday Inn Express & Suites Niagara Falls By IHG

3.0 / 5

•

10111 Niagara Fls Blvd, Niagara Falls, New York, United States 14304

Reviews from Guests

3.0/5

573

Reviews

from real guests

KathyM33

This place is SUPER!!! Convenient to Queens Hwy, clean, awesome breakfast, walk-in shower, comfy mattress, very quiet, rooms, room darkening shade, good price point, family friendly, staff very friendly and helpful. Offer Dove products and quite nice!

SusanK1818

We knew when we booked this location it was under renovation. We were placed in a renovated room. We quickly learned that the toilet was weird - small and low to the ground. More importantly, the water level was too high creating a disgusting experience. We actually talked with the maintenance person. He was very nice but assured me that there was nothing to be done. This problem existed prior to the renovations and despite numerous complaints has not been addressed.

gomerpyle

Outside this looks like a nice, modern HiX. Inside its clearly worn out and in need of maintenance. Far too many hotels are being run by those whose standards are in the third world... Dim lighting, rough around the edges, and even the mattress (king size in our room) isn't up to the IHG chain standard. (I stay at IHG hotels because of the fantastic mattress and pillows, this hotel (not surprisingly) decided to save a few bucks and put in some low quality mattress.) Room window didn't latch properly, so you could hear wind noise and traffic all night. And, they've found a new way to steal a few bucks by charging $10 to park. Won't stay again. Endless apologies by the "management" on this website don't add up to a hill of beans. Clearly they don't care, as long as the hotel is full and they're making money, why spend to upgrade. I guarantee you that in a few years, this hotel won't meet HiX standards and will be rebranded, all without spending a dime.

Facilities Details

Breakfast service

Check-in [24-hour]

Free Wifi

Internet

Pets allowed

Kids club

Family/child friendly

Family Rooms

Fitness Center

Outdoor recreational features

Meeting/Banquet Facilities

Designated Smoking Area

Non-smoking Rooms

Daily disinfection in all rooms

English Spoken

Breakfast in the Room

Swimming pool

Entertainment Staff

Hungarian Spoken

Postal service

Vending machine

Free face masks

Safe dining setup

Nightclub/DJ

Wi-Fi in public areas

Shared stationery removed

Rooms sanitized between stays

Adults Only

Tours

Daily Housekeeping

Shared Lounge/TV Area

Staff trained in safety protocol

Hair/Beauty Salon

24-Hour Front Desk

Physical distancing of at least 1 meter

Service animals are welcome

Full american breakfast

Computer station

Doctor/nurse on call

First aid kit

Game Room

Laundry

Wi-Fi for special events

Daily disinfection in common areas

Anti-viral cleaning products

Facilities for Disabled Guests

Golf course [on-site]

Car park [charges apply]

Fax/Photocopying

Hand sanitizer

Heating in public area

Hindi Spoken

Room sanitization opt-out available

Air conditioning in public area

Casino

Tennis Court

Dry Cleaning

Indonesian Spoken

Contactless check-in/out

Terrace

Elevator

Protective screens in common areas

Latvian Spoken

Cashless payment service

Hot water linen and laundry washing

Kitchen basics (cookware, oils, condiments)

Cash withdrawal

Icelandic Spoken

Allergy-free rooms

Hotel chain

Ironing Service

Korean Spoken

Smoke-free property

Portuguese Spoken

Lao Spoken

Chapel/Shrine

Breakfast service

Check-in [24-hour]

Free Wifi

Internet

Pets allowed

Kids club

Family/child friendly

Family Rooms

Fitness Center

Outdoor recreational features

Meeting/Banquet Facilities

Designated Smoking Area

Non-smoking Rooms

Daily disinfection in all rooms

English Spoken

Breakfast in the Room

Swimming pool

Entertainment Staff

Hungarian Spoken

Postal service

Vending machine

Free face masks

Safe dining setup

Nightclub/DJ

Wi-Fi in public areas

Shared stationery removed

Rooms sanitized between stays

10 Available Room Types

Standard

28 Square Meter

Hair dryer

Private bathroom

Free Toiletries

Towels

Salon

Radio

Cable Channels

Telephone

Air Conditioning

Blackout curtains

Hand sanitizer

Heating

Linens

Tea/Coffee Maker

Microwave

Refrigerator

Daily housekeeping

Carpeted

Desk

Interconnecting Room(s) Available

Sitting Area

Sofa

Trash cans

Window

Wardrobe/Closet

Ironing Facilities

Individual air conditioning

Safe

Safety/security feature

Non-smoking

Shower

2 Queen Beds Suite

25 Square Meter

Hair dryer

Private bathroom

Free Toiletries

Towels

Salon

Radio

Cable Channels

Telephone

Air Conditioning

Blackout curtains

Hand sanitizer

Heating

Linens

Tea/Coffee Maker

Microwave

Refrigerator

Daily housekeeping

Carpeted

Desk

Interconnecting Room(s) Available

Laptop workspace

Sitting Area

Sofa

Trash cans

Wardrobe/Closet

Ironing Facilities

Individual air conditioning

Safe

Safety/security feature

Non-smoking

Shower

1 King Bed Standard Jetted Tub

25 Square Meter

Hair dryer

Private bathroom

Free Toiletries

Towels

Whirlpool bathtub

Salon

Radio

Cable Channels

Telephone

Air Conditioning

Blackout curtains

Hand sanitizer

Heating

Linens

Tea/Coffee Maker

Microwave

Refrigerator

Daily housekeeping

Carpeted

Desk

Interconnecting Room(s) Available

Sofa

Trash cans

Wardrobe/Closet

Ironing Facilities

Individual air conditioning

Safe

Safety/security feature

Non-smoking

Shower

2 Queen Beds Suite Sofa Bed

25 Square Meter

Hair dryer

Private bathroom

Free Toiletries

Towels

Salon

Radio

Cable Channels

Telephone

Air Conditioning

Blackout curtains

Hand sanitizer

Heating

Linens

Tea/Coffee Maker

Microwave

Refrigerator

Daily housekeeping

Carpeted

Desk

Laptop workspace

Sitting Area

Sofa

Trash cans

Wardrobe/Closet

Ironing Facilities

Individual air conditioning

Safe

Safety/security feature

Non-smoking

Shower

2 Queen Stndrd Mobil Access Roll Shower

33 Square Meter

Hair dryer

Private bathroom

Free Toiletries

Towels

Salon

Radio

Cable Channels

Telephone

Air Conditioning

Blackout curtains

Hand sanitizer

Heating

Linens

Tea/Coffee Maker

Microwave

Refrigerator

Daily housekeeping

Carpeted

Desk

Sitting Area

Sofa

Trash cans

Wardrobe/Closet

Ironing Facilities

Individual air conditioning

Safe

Safety/security feature

Non-smoking

Shower

Facilities Details

Pool and Spa

Fitness Center

Food & Drink

Breakfast in the Room

Vending machine

Breakfast service

Full american breakfast

Front Desk Services

24-Hour Front Desk

Activities

Tennis Court

Entertainment and Family Services

Entertainment Staff

Postal service

Nightclub/DJ

Family/child friendly

Wi-Fi for special events

Heating in public area

Air conditioning in public area

Casino

Contactless check-in/out

Cash withdrawal

Kids club

Smoke-free property

Business Facilities

Fax/Photocopying

Meeting/Banquet Facilities

Shops

Hair/Beauty Salon

Common Areas

Shared Lounge/TV Area

Game Room

Terrace

Chapel/Shrine

Cleaning Services

Daily disinfection in all rooms

Free face masks

Safe dining setup

Shared stationery removed

Rooms sanitized between stays

Daily Housekeeping

Staff trained in safety protocol

Physical distancing of at least 1 meter

Doctor/nurse on call

First aid kit

Laundry

Daily disinfection in common areas

Anti-viral cleaning products

Hand sanitizer

Room sanitization opt-out available

Dry Cleaning

Protective screens in common areas

Cashless payment service

Hot water linen and laundry washing

Ironing Service

Languages Spoken

English Spoken

Hungarian Spoken

Hindi Spoken

Indonesian Spoken

Latvian Spoken

Icelandic Spoken

Korean Spoken

Portuguese Spoken

Lao Spoken

Internet Access in public areas

Internet

Wi-Fi in public areas

Free Wifi

Miscellaneous

Non-smoking Rooms

Outdoor recreational features

Swimming pool

Designated Smoking Area

Adults Only

Tours

Service animals are welcome

Computer station

Pets allowed

Facilities for Disabled Guests

Golf course [on-site]

Car park [charges apply]

Check-in [24-hour]

Elevator

Kitchen basics (cookware, oils, condiments)

Allergy-free rooms

Hotel chain

Family Rooms