Swiss Cottage Inn

First, what made this a great stay was the customer service. I was called directly to confirm my arrival time as it was getting a bit late. Management calmed me by informing me that they will stay and await my arrival. This was awesome! Beyond that, each day my room was serviced and each day someone went out of their way to check in with me. While the rooms were something you would expect for the price and type of stay, they were clean, fully stocked, nothing was broken or out of place and above all, when I did need an extra set of towels, management literally stopped what they were doing and assisted me. Finally, when I was leaving, I was offered some coffee (even though breakfast was not provided) and I was pointed in the direction of good eats for good prices! The area was quiet and not far from the main attractions in the Falls. I will definitely stay again.

The room was unsanitary. There was hair in the bathroom and on the bed. The bathroom obviously had not been cleaned as evidenced by the various remnants of a previous guest. My wife attempted to wipe it down. There was dirt in the dresser drawer that my wife also cleaned up. There was a pink/red stain on the white sheet on the bed. Rude Customer Service: When I addressed the issue with the night manager, she tried to escalate an argument. I never had a chance to tell her that the toilet was not secured to the floor. It moved when I sat on it. I took my family to another hotel that night. Before leaving, I tried to explain to the night manager that I will pay for the night, but I should not have to pay for the second night. The issue was not resolved. Since I booked the room through Hotel Planner, I had to submit my issue with them, which I did the following morning, which was Saturday. I was then informed that I had to wait until Monday afternoon for the daytime manager to settle this issue. On Monday afternoon, the daytime manager was unavailable. Hotel Planner continues to be an advocate on my behalf. Bottom Line: I feel like the people who run Swiss Cottage Inn are unprofessional. From my point of view, they do not want to resolve this issue or accommodate the customer in any way.

I don't normally give a 5 unless the facility provides breakfast but with this one i made an exception. Wow...what a hidden little gem in the mist of "high priced" chain offerings that isn't next to the falls but close (very short drive to the falls). If you're in the area and want a place to stay that offers you a great value for your hard earned and/or saved retirement money, this is a winner. When I first got to it, I could tell it was well maintained but I still didn't know what to expect until the owners (nice couple sitting outside office door) welcomed me with a very sincere and caring smile. The wife went over basic items and showed me the room location. I really like staying in places that give me that historic "Route 66" feel (maybe brings out the kid in me) and this place really had it down to the tee. The really neat thing is that the room and facility were well maintained and up-to-date looking (guess that's just a reflection of the pride of the owners...good hard working people). If you're like me and appreciate getting a really nice room for your money, this is a great choice. Room: clean-nice-well maintained - WiFi: strong signal-fast - TV/Channel Selection: good size and complete selection - Bathroom: clean-well maintained - Price: Great I would definitely stay here again and would recommend to friends and relatives that plan to go to the falls area. Get a great room at a great price that is also close to all modern/popular stores and restaurants you're used to and use the money you save on fun stuff at the falls.