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Reviews from Guests

3.0/5

tripadvisor

465

Reviews

from real guests

popep332

1

/

5

Cockroaches, filthy tub, drug dealing and using in the parking lot, broken side door. Totally unsafe. We booked for two nights and cancelled second night Spoke with staff and even corporate. They do not care. Disgusting and awful. Avoid at all costs

Adventure25492064511

1

/

5

I am a RediRewards member and stay at Red Roofs if I need a budget hotel in the area. This is not only the WORST Red Roof (or hotel in general) I have ever stayed in. The room had a bad smell when we checked in and they offered to move us to a second floor room. We needed a first floor, however. The odor was noticeable every time we entered the room. Kind of a combo of mildew and stale 3rd hand smoke. I have allergies but my RN friend does not. We both woke with bad congestion each morning and had to take meds for it. Another patron who got switched to this hotel after an over-booking situation in Lake George said she couldn't run the air conditioning because her son has asthma and it was moldy and affecting his breathing. They do surface cleans and the lobby is clean but that's about it. Aside from the rooms I happened to snap a pic of the office area when the door was open. Not clean and organized, by any means. There was an OPEN SOAP in the shower when we checked in. Mold at the bottom of the shower curtain and long standing grime was prevalent in the bathroom on floors, tub, and toilet. No closet (there is a hanging bar in the room) or dressers. We needed to literally move furniture to plug in the microwave (fridge and microwave in the rooms is the one positive). The thinnest bedding ever! They did supply extra blankets when asked. Both mattresses had a tilt like they were never rotated. We had to use a hanger with the clips to keep the drapes from separating. The desk person, when told about the issues at checkout, remained silent and just stared at us. However, the other guest said that after we walked out she told the cleaning person "Don't worry about it. They are leaving anyway." The other guest came out to our car to tell us. I had to ask for the free water we were supposed to get at check-in as a member as we were leaving. The desk person acted like it was a chore. I thought about starting a case and asking for a partial refund but am putting this behind me. Bottom line: DON'T STAY IN THE QUEENSBURY RED ROOF!!

395caydenk

1

/

5

Places dirty only stayed one night but paid for two they will not give me my money back. Don’t recommend.

Facilities Details

Free Parking

Free Wifi

RV, bus, truck parking

Vending machine

Braille and tactile signage

Assistive listening devices provided for meetings

On-site accessible self parking

Visual alarms in all public hallways

24-Hour Front Desk

Daily Housekeeping

Smoke-free property

5 Available Room Types

Deluxe Room, 1 King Bed, Accessible, Non Smoking
Deluxe Room, 1 King Bed, Accessible, Non Smoking
Deluxe Room, 1 King Bed, Accessible, Non Smoking
Deluxe Room, 1 King Bed, Accessible, Non Smoking
Deluxe Room, 1 King Bed, Accessible, Non Smoking
Deluxe Room, 1 King Bed, Accessible, Non Smoking
Deluxe Room, 1 King Bed, Accessible, Non Smoking
Deluxe Room, 1 King Bed, Accessible, Non Smoking

Deluxe Room, 1 King Bed, Accessible, Non Smoking

Heating

Heating

Non-smoking

Non-smoking

Fan

Fan

TV

TV

Carpeted

Carpeted

Close-caption TV

Close-caption TV

Iron

Iron

Sleep comfort items

Sleep comfort items

Laptop workspace

Laptop workspace

Blackout curtains

Blackout curtains

Tea/Coffee Maker

Tea/Coffee Maker

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Towels

Towels

Desk

Desk

Accessible toilet

Accessible toilet

Hair dryer

Hair dryer

Toiletries

Toiletries

Separate shower/bathtub

Separate shower/bathtub

Private bathroom

Private bathroom

Free Toiletries

Free Toiletries

Entire unit wheelchair accessible

Entire unit wheelchair accessible

Air Conditioning

Air Conditioning

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

Clothes Rack

Clothes Rack

Microwave

Microwave

Daily newspaper

Daily newspaper

Superior Room, 1 King Bed, Non Smoking (w/ Bunk Beds)
Superior Room, 1 King Bed, Non Smoking (w/ Bunk Beds)
Superior Room, 1 King Bed, Non Smoking (w/ Bunk Beds)
Superior Room, 1 King Bed, Non Smoking (w/ Bunk Beds)
Superior Room, 1 King Bed, Non Smoking (w/ Bunk Beds)
Superior Room, 1 King Bed, Non Smoking (w/ Bunk Beds)
Superior Room, 1 King Bed, Non Smoking (w/ Bunk Beds)

Superior Room, 1 King Bed, Non Smoking (w/ Bunk Beds)

Heating

Heating

Non-smoking

Non-smoking

Fan

Fan

TV

TV

Carpeted

Carpeted

Close-caption TV

Close-caption TV

Iron

Iron

Sleep comfort items

Sleep comfort items

Laptop workspace

Laptop workspace

Blackout curtains

Blackout curtains

Tea/Coffee Maker

Tea/Coffee Maker

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Towels

Towels

Desk

Desk

Accessible toilet

Accessible toilet

Hair dryer

Hair dryer

Toiletries

Toiletries

Separate shower/bathtub

Separate shower/bathtub

Private bathroom

Private bathroom

Free Toiletries

Free Toiletries

Entire unit wheelchair accessible

Entire unit wheelchair accessible

Air Conditioning

Air Conditioning

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

Clothes Rack

Clothes Rack

Microwave

Microwave

Daily newspaper

Daily newspaper

Superior Room, 1 King Bed, Non Smoking
Superior Room, 1 King Bed, Non Smoking
Superior Room, 1 King Bed, Non Smoking
Superior Room, 1 King Bed, Non Smoking
Superior Room, 1 King Bed, Non Smoking
Superior Room, 1 King Bed, Non Smoking
Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking

Heating

Heating

Non-smoking

Non-smoking

Fan

Fan

TV

TV

Carpeted

Carpeted

Close-caption TV

Close-caption TV

Iron

Iron

Sleep comfort items

Sleep comfort items

Laptop workspace

Laptop workspace

Blackout curtains

Blackout curtains

Tea/Coffee Maker

Tea/Coffee Maker

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Towels

Towels

Desk

Desk

Accessible toilet

Accessible toilet

Hair dryer

Hair dryer

Toiletries

Toiletries

Separate shower/bathtub

Separate shower/bathtub

Private bathroom

Private bathroom

Free Toiletries

Free Toiletries

Air Conditioning

Air Conditioning

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

Clothes Rack

Clothes Rack

Microwave

Microwave

Daily newspaper

Daily newspaper

Deluxe Room, 2 Double Beds, Non Smoking
Deluxe Room, 2 Double Beds, Non Smoking
Deluxe Room, 2 Double Beds, Non Smoking
Deluxe Room, 2 Double Beds, Non Smoking
Deluxe Room, 2 Double Beds, Non Smoking
Deluxe Room, 2 Double Beds, Non Smoking
Deluxe Room, 2 Double Beds, Non Smoking

Deluxe Room, 2 Double Beds, Non Smoking

Heating

Heating

Non-smoking

Non-smoking

Fan

Fan

TV

TV

Carpeted

Carpeted

Close-caption TV

Close-caption TV

Iron

Iron

Sleep comfort items

Sleep comfort items

Laptop workspace

Laptop workspace

Blackout curtains

Blackout curtains

Tea/Coffee Maker

Tea/Coffee Maker

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Towels

Towels

Desk

Desk

Accessible toilet

Accessible toilet

Hair dryer

Hair dryer

Toiletries

Toiletries

Separate shower/bathtub

Separate shower/bathtub

Private bathroom

Private bathroom

Free Toiletries

Free Toiletries

Air Conditioning

Air Conditioning

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

Clothes Rack

Clothes Rack

Microwave

Microwave

Daily newspaper

Daily newspaper

Deluxe Room, 1 King Bed, Non Smoking
Deluxe Room, 1 King Bed, Non Smoking
Deluxe Room, 1 King Bed, Non Smoking
Deluxe Room, 1 King Bed, Non Smoking
Deluxe Room, 1 King Bed, Non Smoking
Deluxe Room, 1 King Bed, Non Smoking
Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

Heating

Heating

Non-smoking

Non-smoking

Fan

Fan

TV

TV

Carpeted

Carpeted

Close-caption TV

Close-caption TV

Iron

Iron

Sleep comfort items

Sleep comfort items

Laptop workspace

Laptop workspace

Blackout curtains

Blackout curtains

Tea/Coffee Maker

Tea/Coffee Maker

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Towels

Towels

Desk

Desk

Accessible toilet

Accessible toilet

Hair dryer

Hair dryer

Toiletries

Toiletries

Separate shower/bathtub

Separate shower/bathtub

Private bathroom

Private bathroom

Free Toiletries

Free Toiletries

Air Conditioning

Air Conditioning

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

Clothes Rack

Clothes Rack

Microwave

Microwave

Daily newspaper

Daily newspaper

Facilities Details

Parking and Transportation

RV, bus, truck parking

Free Parking

Food & Drink

Vending machine

Front Desk Services

24-Hour Front Desk

Entertainment and Family Services

Smoke-free property

Cleaning Services

Daily Housekeeping

Internet Access in public areas

Free Wifi

Miscellaneous

Braille and tactile signage

Assistive listening devices provided for meetings

On-site accessible self parking

Visual alarms in all public hallways