Homewood Suites by Hilton Rochester/Greece, NY

4.0 / 5

•

400 Center Pl Dr, Rochester, NY, United States 14615

Reviews from Guests

4.0/5

807

Reviews

from real guests

BethAnn01

There's really nothing here to recommend this place. The shades do not block out light, there was a very bright, strobing fire alarm in clear view of the bed (could easily have been placed elsewhere in the suite), the walls/doors were very thin and you could easily hear people's children, housekeeping knocking on everyone's door, and tv from the neighboring rooms. The room was poorly arranged for business travelers video conferencing.

denieceo2017

This is an excellent hotel, recently renovated rooms with charging blocks for phones, more than enough plugs in the rooms. I have stayed at this hotel once a week for the last 2 years for work, The breakfast is good with very kind staff; Robin is always chatting with the guests and helping them. Melinda and Tim at the front desk are very kind and quick with checking people in and assisting with any additional requests that come up. Patrick, the general manager does a wonderful job with running the hotel. The EV chargers on site are easy to use and there is always space to plug in. I highly recommend this hotel to friends and family who come to the Rochester area. It is also in a very safe area of Rochester with restaurants within walking distance and multiple counter service and additional restaurants within a 5-minute drive.

399barkera

As a long-time Hilton Honors Diamond member, this was by far the worst experience I’ve had at a Hilton property. I stayed three nights, and unfortunately, the service declined each day. I had to retrieve my own linens and even change my own bedding due to housekeeping issues. When I brought concerns to staff, I received the runaround rather than solutions. Even more concerning, I witnessed multiple fights in the hotel parking lot, which raised serious safety concerns. That is not the environment I expect when staying at a Hilton property. The breakfast experience was also underwhelming and not worth waking up for. I’ve remained loyal to Hilton for years because of the brand’s reputation for consistency and quality. This stay did not reflect those standards at all. I hope management takes this feedback seriously and makes improvements for future guests.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Airport Shuttle (free)

Free Wifi

Internet

Pets allowed

Kids club

Family/child friendly

Family Rooms

Shared Kitchen

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

All Spaces Non-Smoking (public and private)

Designated Smoking Area

Non-smoking Rooms

Security [24-hour]

Daily disinfection in all rooms

Sterilizing equipment

Laundromat

English Spoken

Face coverings on staff

Laundry

Breakfast in the Room

Swimming pool

Wired Internet

Entertainment Staff

Hungarian Spoken

Postal service

Free face masks

Safe dining setup

Nightclub/DJ

Wi-Fi in public areas

BBQ Facilities

Shared stationery removed

Restaurant

Rooms sanitized between stays

Adults Only

Car park [on-site]

Daily Housekeeping

Staff trained in safety protocol

Hair/Beauty Salon

Shoeshine

24-Hour Front Desk

Physical distancing of at least 1 meter

Service animals are welcome

Khmer Spoken

First aid kit

Grocery Deliveries

Game Room

Hindi Spoken

Soundproof Rooms

Daily disinfection in common areas

Anti-viral cleaning products

Facilities for Disabled Guests

Golf course [on-site]

Fax/Photocopying

Hand sanitizer

Heating in public area

Room sanitization opt-out available

Special Diet Meals (upon request)

Air conditioning in public area

Spanish Spoken

Casino

Ironing Service

Room Service

Car park [free of charge]

Dry Cleaning

Guest rooms seal after sanitization

Indonesian Spoken

Sanitized kitchen and tableware items

Contactless check-in/out

Elevator

Protective screens in common areas

Cashless payment service

Hot water linen and laundry washing

Suit Press

Icelandic Spoken

Korean Spoken

Smoke-free property

Portuguese Spoken

Chapel/Shrine

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Airport Shuttle (free)

Free Wifi

Internet

Pets allowed

Kids club

Family/child friendly

Family Rooms

Shared Kitchen

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

All Spaces Non-Smoking (public and private)

Designated Smoking Area

Non-smoking Rooms

Security [24-hour]

Daily disinfection in all rooms

Sterilizing equipment

Laundromat

English Spoken

Face coverings on staff

Laundry

Breakfast in the Room

Swimming pool

10 Available Room Types

1 KING BED STUDIO SUITE NONSMOKING

Air Conditioning

Bathroom

Cable Channels

Tea/Coffee Maker

Dishwasher

DVD/CD player

Full kitchen

Hair dryer

Ironing Facilities

Microwave

Refrigerator

Sitting Area

Sofa

1 KING BED 1 BEDROOM SUITE NONSMOKING

Air Conditioning

Bathroom

Cable Channels

Tea/Coffee Maker

Dishwasher

DVD/CD player

Full kitchen

Hair dryer

Ironing Facilities

Microwave

Refrigerator

Sitting Area

Sofa

1KG MOBILITY/HEARING ACC RI SHW STUDIO NOSMOK

1KG MOBILITY/HEARING ACC RI SHW STUDIO NOSMOK

Air Conditioning

2 QNS MOBILITY/HEARING ACC RI SHWR STE NOSMOK

2 QNS MOBILITY/HEARING ACC RI SHWR STE NOSMOK

Air Conditioning

Studio Suite, 1 King Bed

Telephone

Non-smoking

Heating

Sleep comfort items

Close-caption TV

Soundproof

Blackout curtains

Refrigerator

Internet [LAN]

Tea/Coffee Maker

Fan

Daily housekeeping

Free Wifi

Desk

Separate living room

Towels

Free Toiletries

Interconnecting Room(s) Available

Toilet

Kids shampoo

Toiletries

DVD/CD player

Stovetop

Separate shower/bathtub

Private bathroom

Hair dryer

Air Conditioning

Iron

Clothes Rack

Fold-up bed

Dishwasher

Kitchen

Sitting Area

Microwave

Facilities Details

Pool and Spa

Fitness Center

Parking and Transportation

Airport Shuttle (free)

Food & Drink

Breakfast in the Room

BBQ Facilities

Breakfast service

Restaurant

Grocery Deliveries

Special Diet Meals (upon request)

Bar

Room Service

Buffet-Style Restaurant

Front Desk Services

24-Hour Front Desk

Entertainment and Family Services

Laundromat

Entertainment Staff

Postal service

Nightclub/DJ

Family/child friendly

Heating in public area

Air conditioning in public area

Casino

Contactless check-in/out

Kids club

Smoke-free property

Business Facilities

Fax/Photocopying

Meeting/Banquet Facilities

Shops

Hair/Beauty Salon

Common Areas

Game Room

Chapel/Shrine

Shared Kitchen

Cleaning Services

Daily disinfection in all rooms

Sterilizing equipment

Face coverings on staff

Laundry

Free face masks

Safe dining setup

Shared stationery removed

Rooms sanitized between stays

Daily Housekeeping

Staff trained in safety protocol

Shoeshine

Physical distancing of at least 1 meter

First aid kit

Daily disinfection in common areas

Anti-viral cleaning products

Hand sanitizer

Room sanitization opt-out available

Ironing Service

Dry Cleaning

Guest rooms seal after sanitization

Sanitized kitchen and tableware items

Protective screens in common areas

Cashless payment service

Hot water linen and laundry washing

Suit Press

Languages Spoken

English Spoken

Hungarian Spoken

Khmer Spoken

Hindi Spoken

Spanish Spoken

Indonesian Spoken

Icelandic Spoken

Korean Spoken

Portuguese Spoken

Internet Access in public areas

Free Wifi

Internet

Wired Internet

Wi-Fi in public areas

Miscellaneous

Non-smoking Rooms

Security [24-hour]

Swimming pool

All Spaces Non-Smoking (public and private)

Adults Only

Car park [on-site]

Designated Smoking Area

Service animals are welcome

Pets allowed

Soundproof Rooms

Facilities for Disabled Guests

Golf course [on-site]

Heating

Check-in [24-hour]

Car park [free of charge]

Elevator

Family Rooms