Best Western PLUS Franklin Square Inn Troy Albany

4.0 / 5

•

1 4th St, New York, United States 12180

Reviews from Guests

4.0/5

745

Reviews

from real guests

groovygirls25

We were only here one night, but was a great stay. We had a super easy check-in and friendly front desk staff. We two rooms adjoining which was perfect and they were both satisfactory in size and cleanliness. So walkable to all of dowtown. We would defiantly book this hotel again.

3williame

This was truly an unacceptable experience. The room smelled like BO. Breakfast was poor with out-of-stock oatmeal and scrambled eggs for over 10 minutes but did have sad lukewarm sausage. The "orange juice" was a sweet Tank like liquid thing. Several dogs in the breakfast area, one off leash and one guest even took his dog up in his arms and right into the food prep area allowing his pet to sniff the open sausage container-GROSS. Suggested to front desk that they have a sign saying dogs on leash and NO DOGS in the food prep area. Another guest in an adjacent room left their dog barking loudly in the room while they went to dinner. I reported this to the front desk but apparently the owners were not contacted as this went on for almost an hour. And we know what dogs do when they are left along and stressed. Suggested designated rooms for guest with pets as my wife is allergic to pet dander. I tried to speak with the hotel manager several times as a courtesy before posting this review, but they were never on site for the two days we stayed here. BTW, I hardly ever complain but this was truly the worst hotel experience I have had in a long, long time. The BBQ restaurant across the street is excellent.

ThomasK229

My wife and I stayed on a Tuesday night while in town for a concert. Very nice accomodations and the perfect location for exploring Troy.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Airport Shuttle (free)

Free Wifi

Internet

Pets allowed

Kids club

Family/child friendly

Family Rooms

Spa

Fitness Center

Meeting/Banquet Facilities

Cashless payment service

Dutch Spoken

Contactless check-in/out

First aid kit

Facilities for Disabled Guests

Hungarian Spoken

Non-smoking Rooms

Laundry

Car park [free of charge]

Elevator

English Spoken

Hiking

Shared Lounge/TV Area

Icelandic Spoken

Chapel/Shrine

Casino

Service animals are welcome

Finnish Spoken

Tours

Hot water linen and laundry washing

Car park [nearby]

Wi-Fi in public areas

Room Service

Daily Housekeeping

Temperature check for guests and staff

Ironing Service

Heating in public area

Khmer Spoken

Staff trained in safety protocol

Smoke-free property

24-Hour Front Desk

Car park [on-site]

Face coverings on staff

Physical distancing of at least 1 meter

Thai Spoken

Daily disinfection in all rooms

Korean Spoken

Vending machine

Anti-viral cleaning products

Hair/Beauty Salon

Karaoke

Daily disinfection in common areas

Garden

Hand sanitizer

Nightclub/DJ

Air conditioning in public area

Adults Only

Rooms sanitized between stays

Full american breakfast

Bicycles

Ticket Service

Room sanitization opt-out available

Shared stationery removed

Cash withdrawal

Safe dining setup

Spanish Spoken

Postal service

Terrace

Breakfast service

Buffet-Style Restaurant

Airport Shuttle (free)

Free Wifi

Internet

Pets allowed

Kids club

Family/child friendly

Family Rooms

Spa

Fitness Center

Meeting/Banquet Facilities

Cashless payment service

Dutch Spoken

Contactless check-in/out

First aid kit

Facilities for Disabled Guests

Hungarian Spoken

Non-smoking Rooms

Laundry

Car park [free of charge]

Elevator

English Spoken

Hiking

Shared Lounge/TV Area

Icelandic Spoken

Chapel/Shrine

10 Available Room Types

Suite, 1 King Bed, Balcony, River View (with Sofabed)

Suite, 1 King Bed, Balcony, River View (with Sofabed)

Non-smoking

Refrigerator

Blackout curtains

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Internet [LAN]

Balcony/Terrace

Towels

Sleep comfort items

Free Toiletries

Interconnecting Room(s) Available

Toilet

Kids shampoo

Lever handle on door

Toiletries

Braille and tactile signage

Separate shower/bathtub

Private bathroom

Hair dryer

Air Conditioning

Iron

Fireplace

Standard Room, 1 King Bed, Non Smoking

Non-smoking

Refrigerator

Blackout curtains

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Desk

Internet [LAN]

Towels

Sleep comfort items

Free Toiletries

Interconnecting Room(s) Available

Toilet

Kids shampoo

Lever handle on door

Toiletries

Braille and tactile signage

Separate shower/bathtub

Private bathroom

Hair dryer

Air Conditioning

Iron

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Non-smoking

Refrigerator

Blackout curtains

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Internet [LAN]

Towels

Sleep comfort items

Free Toiletries

Interconnecting Room(s) Available

Toilet

Kids shampoo

Lever handle on door

Toiletries

Braille and tactile signage

Separate shower/bathtub

Private bathroom

Hair dryer

Air Conditioning

Iron

Standard Room, 1 Queen Bed, Accessible, Bathtub (Pet Friendly)

Standard Room, 1 Queen Bed, Accessible, Bathtub (Pet Friendly)

Non-smoking

Adjustable height hand-held shower wand

Bar

Refrigerator

Accessible toilet

Pets allowed in room

Shower chair

Blackout curtains

Wardrobe/Closet

Bathtub or Shower

Tea/Coffee Maker

Daily housekeeping

Internet [LAN]

Towels

Sleep comfort items

Toilet

Lowered view port in door

Free Toiletries

Interconnecting Room(s) Available

Deadbolt on door

Visual alarm

Kids shampoo

Lever handle on door

Toiletries

Braille and tactile signage

Private bathroom

Entire unit wheelchair accessible

Hair dryer

Air Conditioning

Iron

Standard Room, 2 Queen Beds, Accessible, Bathtub

Standard Room, 2 Queen Beds, Accessible, Bathtub

Non-smoking

Bathtub grab bar

Adjustable height hand-held shower wand

Bar

Refrigerator

Accessible toilet

Shower chair

Blackout curtains

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Internet [LAN]

Towels

Sleep comfort items

Toilet

Lowered view port in door

Free Toiletries

Interconnecting Room(s) Available

Deadbolt on door

Visual alarm

Kids shampoo

Lever handle on door

Toiletries

Braille and tactile signage

Separate shower/bathtub

Private bathroom

Entire unit wheelchair accessible

Hair dryer

Air Conditioning

Iron

Facilities Details

Pool and Spa

Spa

Fitness Center

Parking and Transportation

Airport Shuttle (free)

Food & Drink

Breakfast service

Room Service

Vending machine

Full american breakfast

Buffet-Style Restaurant

Front Desk Services

24-Hour Front Desk

Ticket Service

Activities

Hiking

Entertainment and Family Services

Contactless check-in/out

Family/child friendly

Casino

Heating in public area

Smoke-free property

Kids club

Karaoke

Nightclub/DJ

Air conditioning in public area

Cash withdrawal

Postal service

Business Facilities

Meeting/Banquet Facilities

Shops

Hair/Beauty Salon

Common Areas

Shared Lounge/TV Area

Chapel/Shrine

Terrace

Cleaning Services

Cashless payment service

First aid kit

Laundry

Hot water linen and laundry washing

Daily Housekeeping

Temperature check for guests and staff

Ironing Service

Staff trained in safety protocol

Face coverings on staff

Physical distancing of at least 1 meter

Daily disinfection in all rooms

Anti-viral cleaning products

Daily disinfection in common areas

Hand sanitizer

Rooms sanitized between stays

Room sanitization opt-out available

Shared stationery removed

Safe dining setup

Languages Spoken

Dutch Spoken

Hungarian Spoken

English Spoken

Icelandic Spoken

Finnish Spoken

Khmer Spoken

Thai Spoken

Korean Spoken

Spanish Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Facilities for Disabled Guests

Non-smoking Rooms

Car park [free of charge]

Elevator

Family Rooms

Service animals are welcome

Tours

Car park [nearby]

Pets allowed

Car park [on-site]

Garden

Adults Only

Bicycles