Hilton Garden Inn Troy

Easy, friendly check in. One of the best sleeping experiences I’ve had at a Hilton; the AC stayed at the temperature we set it, stayed on all night, darkening shade kept it really dark and it was quiet! Great nights sleep. 5th floor. Nice hotel, clean, easy close parking, good coffee on the check in level.

I arrived here only needing 1 day for me and a co worker, at midnight my room key was forgotten and needed a new one, the man at the counter was completely rude and disrespectful and wouldn’t give me a new one bc my name wasn’t h one booked under, even tho I provided names, room numbers etc, locked out of my room, being very very disrespectful, that man needs fired, he is too disrespectful and sensitive over nothing, walked away after he started getting disrespectful etc and he used that against me, don’t ever come here an if a white male a little bigger is at the counter prepare for fun

I’m very surprised to read the negative reviews for this property. We have stayed here twice over the past 30 days, and this was not our experience at all. First room we had was on the 7th floor, second was on the 5th. Both were on the street side. 7th was slightly better from a street noise perspective, but it’s pretty quiet during sleeping hours. If you like to sleep late, request a room on the parking lot side. The rooms are really comfortable. Beds are great! Nice desk set up with very good desk chair (I want one!), lots of electrical plugs for laptops, phone chargers. Good lighting. Bathroom is basic with tub/shower combo. Nice little coffee station in room with a Keurig and a mini fridge. Bottled water in room - free for Hilton Honors members. There is a sports bar type restaurant on premises. I think they also serve breakfast on the lobby floor. Food is fine (they have specials - wing nights, taco nights etc), BUT I highly recommend perusing Door Dash. This is a very ethnically and culturally diverse area with lots of good ethnic restaurants (although I confess to succumbing to the lure of Dinosaur BBQ on our last visit). Don’t understand comments about cleanliness. Our experience didn’t match that. Our rooms were spotless. Saving the best for last. The staff. They could not have been nicer and more accommodating. We have challenges. We are staying there because my SO is being treated for a retinal detachment at the hospital a couple of blocks from the hotel. The wheelchair they provided came in very handy after his surgeries, as well as the great selection of medicines and snacks in the little shop area next to the front desk. We will probably be back here at least 2 more times in the future. It’s very comfortable!