Best Western Gateway Adirondack Inn

3.0 / 5

•

175 North Genesee Street, Utica, New York , United States 13502

Reviews from Guests

3.0/5

488

Reviews

from real guests

Curiosity53085749273

Headboard was discussing! Looked like it had not been cleaned ever. Hair in bathtub, BB pellets YES BB pellets in ceiling. Parking lot unkept, barren, goose poop outside in parking lot, plus the geese.

Catskillstream

This hotel was far below expectations for the Best Western brand. The room was clean...if you were willing to ignore the stained sheets, black melted plastic something on th bed spread, the very worn, scratched and mared piece of white plastic rv repair tape covering the hole in the tub, and the odd stain on the chair, the wierd stuff stuck to the ceiling above the exit door, the mirrored dated close doors that were a struggle to open amd the very well worn ironing board. This room was right next to the public doorway (room 315) the door adjustment for softening the closing were off so starting around 6AM the door slammed over and over. There is no hot water available at the tiny, poorly stocked, super unattractive hospitality spot. When you own a glass fronted hotel, employ people to clean glass. The lock on the front door of the room was challenging to engage. The secondary lock was an old school chain. There were open unlocked doors theoughout the facility with no key entry. No one on desk duty after certain hours. None of which inspired confidence in safety. Basically I accepted that I was in something equivalent to a welfare hotel and that if I pushed the chair up against the door it would most likely be OK overnight.

adguytodd

Outside doors that stay open allowing rodents access, very poor room cleaning with yellow stains on walls by toilet and garbage can. Gap under main door for easy in and out for insects. Strong smell of marijuana in common areas. Sub par food.

Facilities Details

Free Wifi

Internet

Pets allowed

Kids club

Family/child friendly

Family Rooms

Fitness Center

Bar

Outdoor recreational features

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Non-smoking Rooms

Hand sanitizer

Daily Housekeeping

Heating in public area

Room sanitization opt-out available

Car park [on-site]

Air conditioning in public area

Daily disinfection in all rooms

Spanish Spoken

Staff trained in safety protocol

Hair/Beauty Salon

Casino

24-Hour Front Desk

English Spoken

Physical distancing of at least 1 meter

Hot water linen and laundry washing

Face coverings on staff

Ironing Service

Service animals are welcome

German Spoken

Room Service

Car park [free of charge]

Full american breakfast

Cash withdrawal

Hungarian Spoken

Icelandic Spoken

Vending machine

First aid kit

Dry Cleaning

Safe dining setup

Nightclub/DJ

Wi-Fi in public areas

Korean Spoken

Smoke-free property

Shared stationery removed

Laundry

Car park [nearby]

Finnish Spoken

Hindi Spoken

Daily disinfection in common areas

Anti-viral cleaning products

Elevator

Chapel/Shrine

Facilities for Disabled Guests

Restaurant

Babysitting/Child Services

Rooms sanitized between stays

Adults Only

Free Wifi

Internet

Pets allowed

Kids club

Family/child friendly

Family Rooms

Fitness Center

Bar

Outdoor recreational features

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Non-smoking Rooms

Hand sanitizer

Daily Housekeeping

Heating in public area

Room sanitization opt-out available

Car park [on-site]

Air conditioning in public area

Daily disinfection in all rooms

Spanish Spoken

Staff trained in safety protocol

Hair/Beauty Salon

Casino

24-Hour Front Desk

English Spoken

Physical distancing of at least 1 meter

10 Available Room Types

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Heating

Non-smoking

Carpeted

Sleep comfort items

Close-caption TV

Laptop workspace

Blackout curtains

Refrigerator

Wardrobe/Closet

Bathtub or Shower

Tea/Coffee Maker

Daily housekeeping

Telephone

Desk

Towels

Interconnecting Room(s) Available

Braille and tactile signage

Private bathroom

Free Toiletries

Hair dryer

Air Conditioning

Iron

Microwave

Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

Heating

Non-smoking

Carpeted

Sleep comfort items

Close-caption TV

Laptop workspace

Blackout curtains

Refrigerator

Wardrobe/Closet

Bathtub or Shower

Tea/Coffee Maker

Daily housekeeping

Kitchenette

Telephone

Desk

Towels

Interconnecting Room(s) Available

Braille and tactile signage

Private bathroom

Free Toiletries

Hair dryer

Air Conditioning

Iron

Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Heating

Non-smoking

Carpeted

Sleep comfort items

Close-caption TV

Laptop workspace

Blackout curtains

Refrigerator

Wardrobe/Closet

Bathtub or Shower

Tea/Coffee Maker

Daily housekeeping

Telephone

Desk

Towels

Interconnecting Room(s) Available

Braille and tactile signage

Private bathroom

Free Toiletries

Hair dryer

Air Conditioning

Iron

Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Heating

Non-smoking

Carpeted

Sleep comfort items

Close-caption TV

Laptop workspace

Blackout curtains

Refrigerator

Wardrobe/Closet

Bathtub or Shower

Tea/Coffee Maker

Daily housekeeping

Telephone

Desk

Towels

Interconnecting Room(s) Available

Braille and tactile signage

Private bathroom

Free Toiletries

Hair dryer

Air Conditioning

Iron

Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Heating

Non-smoking

Carpeted

Sleep comfort items

Close-caption TV

Laptop workspace

Blackout curtains

Refrigerator

Wardrobe/Closet

Bathtub or Shower

Tea/Coffee Maker

Daily housekeeping

Telephone

Desk

Towels

Interconnecting Room(s) Available

Braille and tactile signage

Private bathroom

Free Toiletries

Hair dryer

Air Conditioning

Iron

Microwave

Facilities Details

Pool and Spa

Fitness Center

Food & Drink

Bar

Room Service

Full american breakfast

Vending machine

Restaurant

Front Desk Services

24-Hour Front Desk

Entertainment and Family Services

Heating in public area

Air conditioning in public area

Casino

Cash withdrawal

Family/child friendly

Kids club

Nightclub/DJ

Smoke-free property

Babysitting/Child Services

Business Facilities

Meeting/Banquet Facilities

Shops

Hair/Beauty Salon

Common Areas

Chapel/Shrine

Cleaning Services

Hand sanitizer

Daily Housekeeping

Room sanitization opt-out available

Daily disinfection in all rooms

Staff trained in safety protocol

Physical distancing of at least 1 meter

Hot water linen and laundry washing

Face coverings on staff

Ironing Service

First aid kit

Dry Cleaning

Safe dining setup

Shared stationery removed

Laundry

Daily disinfection in common areas

Anti-viral cleaning products

Rooms sanitized between stays

Languages Spoken

Spanish Spoken

English Spoken

German Spoken

Hungarian Spoken

Icelandic Spoken

Korean Spoken

Finnish Spoken

Hindi Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Non-smoking Rooms

Car park [on-site]

Heating

Designated Smoking Area

Service animals are welcome

Outdoor recreational features

Car park [free of charge]

Pets allowed

Family Rooms

Car park [nearby]

Elevator

Facilities for Disabled Guests

Adults Only