Homewood Suites by Hilton Rochester Victor

Another enjoyable stay at a Homewood Suites. We were checked in by Michael, who was very accommodating, friendly and welcoming. Especially nice to be welcomed with fresh-made cookies, too, along with being acknowledged as an Honors member. Our timing was good, since we arrived on a Wednesday, when most Homewood Suite Hotels provide an evening social. This location put on an especially great one, with delicious burgers and dogs cooked out on the grill, salads, soup, cheese, crackers, and veggies to dip. Beer and wine included if you are inclined. It's a nice touch after a day on the road, so much appreciated by all the guests. Our room was clean, comfortable, and well furnished. The fitness center was complete with all you would need for a good workout, plus water, towels and comfort. Breakfast at Homewood Suite Hotels is usually a full-meal deal that caters to all tastes. This one was no exception with scrambled eggs, potatoes, and sausage patty for the traditionalist, and chicken fajitas for the adventurous. Of course, cereal, oatmeal, breads, fruit, yogurt is always on hand. We appreciated them having skim milk as well as 2%, which many times the choice is either only whole milk or 2%. So, overall a nice stopover on our travels, although tucked away, so GPS is a good idea to find the location. I would recommend this location and give them a grade of A for the comfort, helpful staff and amenities.

Last minute booking. Recent renovation was nice. Great room design. Lots of storage in all areas ( bedside, bathroom sink area, living room, kichen) Breakfast was excellent with unexpected offerings such as tortilla and scrambled egg station, overnight oats, chia pudding. Also waffle maker in 2 sizes, and the usual fare. Note: highway nose noted on odd number rooms facing I-90.

Our room was dirty when we checked in. I complained about the shower door and toilet not having been cleaned. Our carpet could have also used vaccuming. We were there for 6 nights and NOTHING was done to improve the conditions. There was no bath mat. I told the front desk when we went out to dinner. At 9pm I notified the desk that I still didn't have one and was told I had to do down to the front desk myself to get one. We were told that if you requested housekeeping, they would do something. So for 2 of our mornings, they emptied trash, made the bed, replaced the bath mat. After that, no one entered our room so nothing was done including replacing the coffee pods. Our trash cans were overflowing. The 4th floor hallway was not even vacuumed every day as evidenced by things on the floor. Near the elevator there is a large picture with broken glass, the table there has lots of shipped veneer, the carpeting needs stretching although it looks threadbare in some spots. It would have been nice to have had a makeup mirror in the bathroom. I bet it's been 25 years since I've stayed in a hotel that didn't have one. One would think especially a hotel that claims to be a resort would have such and also pay more attention to the condition and cleanliness of the rooms. For the most part, the public areas look better although the elevators interiors should be fixed up. Then there were the broken tiles between the fountain and the front door. A friend actually stepped on a nail there and had to go to the ER for a tetnus shot. The registration desk person filled out a form about that incident. On the positive side, the food was very good as were the servers. On the last night a group of 8 had dinner in the Horizons, and it was very good. The real kicker was the $15 resort fee (times 6 days). We were at a meeting and there was no time to take advantage of the pool or exercise room. I learned after the fact that fresh coffee downstairs was included. We were not told that when we checked in so we went out each morning to get fresh coffee. It would be nice if with the lack of housekeeping and rundown appearance that that fee would have been waived. A resort??? We stayed here the previous year and had issues. I should have remembered that. I'm already looking for a better hotel for the next meeting.