HILTON GARDEN INN WESTBURY

Carlos and Joe provide excellent hospitality and accommodating five star service

We stayed at the Garden Inn in Westbury for 10 days on a couples getaway. The staff at the front desk (Carlos in particular was wonderful) were excellent and very efficient. Check in was a breeze and we were told about dining options for breakfast which we received a 20 dollar credit each day to spend on dining. We had several minor issues with the room which were for the most part resolved quickly and efficiently. The room itself was dated and is in need of major updating. The smell of pot was present in the hallways on several days. We went to the restaurant for breakfast several mornings and we had the hot breakfast. The food was cooked to order and was good. The service was also very good. The pool and spa were very disappointing. The area itself was dirty and chicken bones were lying on the tile floor. Lots of standing water on the pool deck which is a slip hazard. The spa jets were not working and the temperature was very hot. I did not spend much time in the pool or spa because of the cleanliness issues. Overall the hotel needs a serious renovation but the staff are outstanding.

Carlos and Joe provide excellent customer service and they are very welcoming and accommodating the hotel is clean and gorgeous!! Love this hotel good hospitality thanks again