Hampton Inn & Suites Yonkers

Dear Hotel Management, I am very disappointed with our recent family stay. The pool, which was a major reason we chose your hotel, was not working during our visit. We also experienced excessive noise from the guests next door late into the night. Despite asking them to quiet down, the situation continued until we ultimately had to call the police around 1:00 a.m. What has been even more frustrating is the lack of response after multiple emails and attempts to contact your staff. We paid for a comfortable stay with functioning amenities and reasonable service, and unfortunately, that is not what we received. Given these issues, I am requesting a refund or substantial partial refund. I would also appreciate a response from a manager regarding this complaint. I hope you will take our experience seriously and provide a reasonable resolution.

I had an absolutely horrible experience at this establishment. I made a reservation for Friday and even called on Wednesday to confirm it. During that call, the front desk confirmed that my reservation was active and that the studio I selected would be available. Upon arrival, however, I was informed by the front desk staff that my room had been given to another guest without any prior notice or communication. This was extremely frustrating, especially considering that I had already paid the full amount for the reservation and did not receive the service I had booked. This situation completely ruined my father's birthday celebration, which was the reason for our stay. To make matters worse, the front desk staff showed little concern and were unwilling to provide a reasonable accommodation or solution to resolve the issue. I am deeply disappointed by the lack of professionalism, poor communication, and failure to honor a confirmed, prepaid reservation. I would appreciate having this matter reviewed and would like an appropriate resolution for the inconvenience and distress caused to my family.

I recently completed my 22nd night at this property. In the morning I found a red warning notice on my vehicle stating that it was parked without authorization and that it would be towed if the issue occurred again. As a registered guest who provided my vehicle and license plate information at check-in, receiving a towing warning was both surprising and disappointing. I assume the notice was issued because I had plugged my hybrid vehicle into an exterior outlet to top off the battery overnight. My vehicle only gains about 35 miles of charge, representing approximately $3–$4 worth of electricity. If using that outlet was against hotel policy, I would have appreciated a conversation, phone call, or note from management. Instead, the first communication I received was a warning threatening to tow the vehicle of a paying guest. What concerns me most is the message this sends about how customer relationships are valued. During my 22 nights at the hotel, I paid for lodging, used the room's electricity, heating and cooling, lighting, internet, and other amenities. As a Diamond member, I accepted the complimentary water, snack, coffee, and breakfast that are part of the guest experience. Yet the issue that prompted a towing warning appears to have been a few dollars' worth of electricity. The financial value of my business over 22 nights was evidently outweighed by concern over a small amount of power usage. That is a disappointing business decision and one that has caused me to reconsider staying at your property. I am aware of the charging stations located behind the hotel. However, the combination of a flat access fee and per-kWh charges makes them impractical for simply topping off a hybrid vehicle. Other Hilton properties I visit provide guest-friendly charging options, and as a result, they have earned my repeat business. Unfortunately, after receiving a warning threatening to tow my authorized vehicle, I no longer feel comfortable staying at this hotel. No paying guest should have to worry about whether their vehicle may be towed while they are checked in and actively patronizing the property. It is unfortunate that after 22 nights of business, the value of that relationship appears to have been measured against a few dollars of electricity rather than the loyalty of a repeat customer.