Hampton Inn Boone

The hotel advertisement shows an indoor pool, it has been closed by county inspectors for 15+ months as of my visit. The rooms have been updated, but they need new mattresses. The rooms were very clean, but the carpet in the hallway needs to be repaired as it wasn’t installed correctly. The traffic noise is loud. Despite all of this, the front desk and the room attendants were all pleasant and the stay was reasonably good. The owners need to invest in the pool, mattresses, and hallway carpets.

This hotel is the prime example of lipstick on a pig! Went to check in and had a very rude host tell me my room was canceled the day before when in fact we didn’t cancel it. I asked questions and literally received no answer just a “here sign this.” It’s middle of summer and the pool is closed. We come with kids, fix your pool! First Holiday Inn I’ve ever seen with no complementary breakfast. They charge for what looks like a jank food experience. Hallways feel like you’re on a cruise ship as they are no higher than 7 feet at best. The rooms look like a restored Days Inn, paint peeling off the walls and the halls and room smells musty. They try to make this seem like a 3-4 star hotel when it is no better than a 2 star at best dressed up as a Days Inn. Beds are comfy but the $200 plus a night is too steep for what you get. Spend your hard earned money somewhere that cares and isn’t trying to be something they are not.

I've tried for for over 2 weeks to get my bill straight. They charged me 100 dollars for a supper I never ordered. I was only there one night and didn't know they served dinner. I wouldn't have known about breakfast if I hadn't called to cancel my wake up call. Someone who works there must be using people's cards as I also read other people having money problems from the same motel. Forget the manager calling you back because I'm still waiting. I don't mind paying something I owe but I don't owe for a dinner that I didn't know existed. The only thing I was told when I checked in was my room number and that was it. Paula