Microtel Inn And Suites Cherokee

Disappointing second stay—gone downhill badly and issues with refunds: This is the second year we have stayed at this location. While our first year was a much better experience, this year was not so much. I want to share our experience staying at the Microtel in Cherokee. First, regarding the room: this Microtel has gone downhill badly. The room was incredibly damp and smelled moldy. In fact, the drawers were completely stuck and wouldn't open because of the dampness. The hair dryer did not work at all. There were no pictures on the walls—just empty holes where they used to hang. Dogs barking all hours of the night inside the hotel, Kids running up and down the hallway, yelling and making noise. The breakfast was also very limited; I have had better, but I have also had worse. We had called ahead to request arriving a day early, which was handled with no issues. However, on Wednesday, we overheard a conversation at the front desk. A couple wanted to leave a day early because the wife was not feeling well. The staff was very apologetic but stated they could not refund the couple's money because they booked through a third-party site. The staff explicitly stated that if they had made the reservation directly through the hotel and paid at the hotel, they would have refunded their money.During our stay, the person I was traveling with started getting a rash for no apparent reason. I also began having sinus and breathing issues, which I believe was due to the mold in the room. Because of this, on Wednesday, we decided we would leave a day early on Thursday. We informed the front desk clerk that we would be checking out the next day.At that time, we asked about getting a refund for our final night. Since we had booked directly and paid at the hotel, it should have been no problem based on exactly what the staff said the day before. However, the excuse they gave us on the day we left was that they "didn't have the cash" to give it back. They lied to their customers just to avoid returning money that was rightfully owed to us.

BED BUG ALERT! Everything appeared ok until I woke up at 1am in a mild anaphylactic shock, with heart pounding and my skin on fire. Thank god the shell station was open so I could quickly get some Benadryl to ease the symptoms. I then realized I had bites in my arms and legs. I immediately went back to the room and started packing my things and did a quick inspection of my bed and sure enough found bed bugs crawling underneath the blanket. I instantly informed the front desk and left to drive myself home at 2am. It cost me my luggage and clothes because there was no way I was risking bringing those things in to my house so I threw everything I had with me away? Probably $500-600 bucks in luggage and clothes.

Clean and comfortable peaceful sleep good breakfast varieties to choose from . Staff were helpful