Hilton Concord

We, husband and two kids, arrived here 3 days ago. The second day, my husband noticed dried blood on the floor and a bunch of spiderweb. I went to ask front desk to clean the room again pointing at the exact concerns. I also asked for extra towels. When we came back, the beds were made, but we didn't get extra towels. In fact, we were left with only two bath towels. The blood spatter (or whatever the hell that was) nor the spiderweb was cleaned. The heat/AC switch was sticky and noticeably dirty. So was the mirror and bathroom and front doors. The dining area had a TON of alive AND dead potato bugs. It's a shame.

Our family checked in after a long day at Six Flags Hurricane Harbor on July 11. Everything started off just as expected—quiet, smooth, and with an easy check-in experience. We headed out for dinner at Golden Corral, but just as I took my first bite, the power went out. It turned out the outage had affected the entire area, including our hotel. After waiting a couple of hours in hopes that power would be restored, we ultimately decided it was best to check out. The reason for my review, however, isn’t the power outage—those things happen and were completely outside the hotel’s control. It’s to recognize the outstanding professionalism of the staff during a very challenging situation. A special thank you to Maddie (or Madelyn) at the front desk. She handled an incredibly stressful situation with patience, professionalism, and kindness while trying to assist what I imagine were many concerned guests. I can only imagine the pressure she was under, yet she continued doing everything she could to provide the best service possible. Thank you, Maddie, and thank you to the entire team. Even though the circumstances were beyond anyone’s control, your dedication and professionalism did not go unnoticed.

I took my two teens and a dog to go to hurricane harbor for a day. I think they would've loved it had it been a bit warmer, and also they're a bit older now so maybe better for smaller kids. The hotel is great, clean, freindly staff, and very dog friendly. I have a large friendly dog and they never made a stink about that. They also didn't have the rule that you can't leave your dog in the room for an hour, which is nice so we could have breakfast and do a few things without him. There is a walking path behind the hotel that gets a bit sketch at night, but it's good to have for the dogs. I would hope they would clean it up and make a more attractive fence. It's not the greatest view. There's a large mall across the street that seems to be missing a coffee joint. Their 'wonderful breakfast' was okay, but microwave pancakes and eggs that had little flavor. It was super pricey too, and they made it appear that it was included in the room price, so not a nice surprise. All in all though, if you're prepared for these things, it's a good deal and a nice pool/jacuzzi and gym connected. Also a bar in the lobby.