Holiday Inn Express Goldsboro

The Holiday Inn Express in Goldsboro, NC was exactly what we needed. My associate and I are traveling comedians on a run from GA to Washington D.C. and stopped in for our show at The River Bar. The hotel was SPOTLESS. Everything smelled like PineSol and was glowing. The front desk staff was absolutely amazing and helped us with all our needs. Our room was spacious, comfortable, and had everything we needed. We stopped in, changed, went to the gig, came back and passed out almost immediately. In the morning I woke up and had a great complimentary breakfast with cinnamon rolls, biscuits and gravy, bacon, an omelet, and coffee. Then I worked all that off in the fitness center. A fabulous hotel close to everything you need in Goldsboro, NC, sharing a parking lot with a Chili's and Logans Roadhouse for good nearby eats. 10/10 will recommend to friends.

I’m genuinely surprised this hotel has such high customer service ratings, because my experience was the worst I’ve had in 30 years of traveling. When we arrived, the front desk agent, Miles, didn’t greet us and seemed irritated from the start. Our room had used towels thrown on the closet floor, and the refrigerator was missing. When I called, Miles only offered to move us to a king room, even though I paid for a double queen suite, so we waited until morning. The next day, the manager on duty was kind and offered points, and a refrigerator was finally brought to the room. Unfortunately, things only got worse. Housekeeping didn’t clean our room at all—no hand soap, no made beds, full trash, and an untidy bathroom with a few towels left on the toilet. When I called the front desk for soap and fresh towels, Miles told me to come downstairs. Once I arrived, he informed me they had no soap available and told me I would have to use the public restrooms to wash my hands, despite being on the 4th floor. When I pointed out how unprofessional this was, he told me he was “done discussing it” and asked me to leave the desk. That's Absurd! I filed a corporate complaint, but the next day, when I spoke to management, they excused his behavior by saying he “wasn’t feeling well” and only offered more points—no refund. After this experience, I will not be returning to this property.

Staff was friendly and competent. Hotel was very clean, well- maintained. Indoor pool was really cold but again, it was very clean and well-kept. I would definitelystay here again. Two restaurants in easy walking distance.