Quality Inn

The “OYO Hotel” doesn’t exist. There is another building in its place. It is in a deserted looking area. I only saw abandoned grocery carts, industrial trash containers, tarps and seemingly NO guests. I called the credit card company I booked with points through and explained the location and situation and they tried to call the property for A WEEK to get my refund. Apparently they called multiple times a day and they couldn’t get anyone to answer the phones. This is a ghost property. Read other reviews. I was not the only one scammed by this hotel. Guests make reservations, have no where to stay and the hotel takes 100% of their money because of their air tight no refund policy. Don’t let this happen to you!

This hotel is a run down, dirty, disgusting place of business. See attached pictures. The entire hotel smells of mold. Our hall smelled of cigarettes and marijuana smoke. My friend found crack pipes in her room and a glob of hair on the side of the tub. Blood stained pillows and a dirty sock. My husband and didn’t notice the moldy shower curtain until the next day. No smoke alarm, no toilet paper. I’m calling the health department. Manager “Alex” said they don’t give refunds. Ok, no problem. How’s getting you shut down? Even if you would have given a refund I would still call them because this is beyond subpar!!! DO NOT STAY HERE. Nightmare on Maple Ave.

Beware this hotel under the current ownership!! I stayed here about a month ago and found the rooms filthy. Blood stained sheets, mice, and furniture in disrepair. I left a negative review on Google Maps. Despite the horrific state of the room, the owner was relatively courteous at check-in, so I thought I would give it another go to see if he had made improvements since taking ownership. I booked a room through the OYO website, and showed up around 5 to check in. There was one person in line in front of me who seemed to be trying to get another key for his room. Apparently, the room was in his girlfriend’s name and, though the customer in line had paid in cash with his girlfriend the day before, the owner was refusing to give him a key claiming he didn’t have to because the room wasn’t in the customer’s name. Now, I can understand that I didn’t have the whole story as an observer, but the owner’s reaction to the situation was shocking. He abruptly told the customer to leave, and said he was calling the police. Though the customer was frustrated during their exchange, he was not at all combative, aggressive or even especially rude. I was shocked. While this customer stepped aside to call his girlfriend, I stepped up to the counter. I let the owner know that I had booked and paid $51 for a room for the night on the OYO website. He took my ID and informed me that there would be a $150 deposit that would be held for 7-14 business days after check-out, pointing to a sign on the counter. I told him that the terms on the OYO booking email said to expect at some locations a deposit as high as $100. I told him that $150 seemed excessive and asked if the franchiser, OYO, was aware that he was charging such a high amount. The owner immediately told me to get out. I said I wasn’t leaving until I got OYO on the phone, and he immediately called the police. Two customers, ten minutes, two calls to the police. Totally psycho. I left and got OYO on the phone. They’re investigating, and hopefully this guy will be forced to change his deposit policy. I also found out that he had put me on a “black-list” after my review of my previous stay. That’s why he reacted so quickly with such hostility. Beware! Go to the Motel 6 down the street.