Sleep Inn

Run run run! Roach nasty motel. I got there late and wondered why there were no lamps. I saw a cigarette burn on comforter. When I woke up and opened the curtains-chair unbelievably super nasty. Scratches on the walls and when I’ve moved my bag near the coffee pot there was a roach. I grabbed my things and left in a hurry, and I should have complained and got a refund back. After getting home, I left everything from my trip in the car and plan on leaving it in there for a week for the sun to kill anything that may have got in my bags. See attached pictures. I demand a refund and pain and suffering! I looked at the reviews on the website that I booked from and they were good reviews, which is why I booked, but I am done with that website

The hotel was very nice and the staff were very helpful at check in and check out. The room was great. We had a king bed and it was very comfortable. We were late for breakfast, we slept in but were still able to get toast and cereal. Overall it was an enjoyable stay.

3 room reservations were made over NC State University grad wknd, and were prepaid on 1 credit card. My elderly parents, one of which was disabled, got into town first around 3pm and tried to check in. They were told by Mario the front desk clerk that they could not check into their rooms because they were not the credit card holder. The credit card holders could not get into town until 9pm, bc they had to work. Mario was rude and would not work with my family at all. Clearly, the rooms were under my parents’ name and it was just a matter of switching out credit cards into their names, or something else could have worked out so that my elderly parents wouldn’t have to wait 6 hrs to get into their rooms. My mother suffers from severe asthma and needed a breathing treatment from her nebulizer, and needed to check in so she could give herself a treatment without having to go to a public restroom. However, Mario time and time again refused to work with them and exacerbated the situation by being rude to every single member of my family from the credit card holders who called back to reason with him to my elderly parents. When my parents came back at 7pm to see if they could just book a room under their credit card, they were informed that it would be considered a double booking since they already had a room that was pre-paid. Furthermore, Mario informed them that he canceled all three rooms bc he felt threatened on the phone when they talked to their son. The son had told him he was going to write up a bad review for his rudeness, and this was the threat that caused Mario to cancel 3 prepaid rooms over a busy college grad weekend, with NO notice to the credit card holders. If my parents hadn’t called to let them know, they would have arrived at 9pm and told then. It should be noted that no one could talk to a manager bc Mario repeatedly said none was onboard. Mario also repeatedly said he did not have the authority to override the policy to let my elderly parents check in without the cardholder present, and yet he had the authority to cancel 3 prepaid rooms WITHOUT notification to the credit card holders. This was poor business conduct. Customers should never be mistreated in this manner. If we could have given this business a zero star review, we would have.