INN AT WILMINGTON

Husband and wife running check in. Husband is cool, his wife is very, very moody, and nasty additude, smart mouth. Didn't want to rent us room, she said they have 3 rooms he said they did. At check out this morning still has that smart mouth. Last time after over 12 years of business with this location, bad and good.....

If this was, as it claimed, America’s Best, I fear to think what America’s Worst is like. We were only passing through for one night en route to the south from DC so just needed a bed for the night. The bed was the best part. The rest of the place was terrible for the price charged. The room was scruffy, the towels were small and thin and the breakfast was very basic. The pool was devoid of any liquid substances. It needs pulling down and rebuilding.

The experience at this hotel was disgraceful. The facility had experienced damage from a recent hurricane, but this was not advertised whatsoever on this listing when we booked our room. Only 25 of the rooms were actually available. The hotel was advertised as having a pool and a gym; the pool was closed when we arrived and the gym was being used to store televisions! During our stay, we left for breakfast and when we came back, the hotel was under completely new ownership. The parent company (Red Lion Corp) was completely disrespectful to the new owners as well as all of the guests who had already paid for their reservations. The electricity and gas were cut off for the new owners, and the dumpsters were taken away by Red Lion without their knowledge. The new owners were very kind and honored all of the reservations that were already made, even though they are unable to receive any of the payments from Red Lion. We also needed to end our vacation two days early to return home and were not able to receive a refund because our money was given to the original owners. The entire experience was nothing but headaches and ruined our vacation.