Wilmington Inn

Spark by Hilton Wilmington Carolina Beach Rd Google review summary 3.3 93 reviews 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ Reviews on other travel sites Tripadvisor 3.9/5 · 701 reviews Priceline 8.8/10 · 113 reviews Reviews Search reviews rebecca tam 3/5 6 minutes ago on Google The room was clean and tidy, but it was on the small side. If you have large suitcases, it can be difficult to open them because there isn't much space. The bathroom was also very small, so the sink had been moved outside of the bathroom, which made the room feel a little impractical. The location is convenient, with plenty of restaurants nearby, so it's easy to find somewhere to eat. The beach area is also only about a 15-minute drive away. The biggest disappointment was the complimentary breakfast. Although breakfast is included, there wasn't anything fresh or hot available. There were only boiled eggs, muffins, and cereal. For a Hilton hotel, this was quite disappointing. Not being able to offer even a simple hot breakfast was the most disappointing part of our stay. The pool was a decent size, but the hot tub was closed, possibly for maintenance. The guest laundry was another disappointment. It costs $10 just to wash one load of clothes, which is far too expensive. I've stayed at many hotels and have never seen a hotel charge $10 for laundry. To make matters worse, the machines only accept quarters, which is very inconvenient for travelers. If the hotel is going to charge that much, they should at least allow guests to pay by credit card. Overall, the hotel is clean and well kept, but the breakfast really needs improvement. If they could provide a better breakfast selection, the overall experience would be much better.

I didn’t get to stay at the Spark by Hilton Wilmington, but their incredible customer service earned them a customer for life. My travel from San Jose to Wilmington was an absolute fiasco. After multiple flight reroutings, I completely missed my connecting flight to Wilmington. I had to fly into Raleigh instead, rent a car, and drive 2.5 hours, meaning I never actually made it to the hotel. Because I originally booked through Booking.com, getting a refund was a nightmare. Booking.com refused to return my money without proof from the property. After multiple stressful phone calls, the General Manager, Dawn, stepped in to help. Dawn went completely out of his way to assist me, providing the exact documentation needed to show the hotel never processed a charge, which finally secured my refund from Booking.com. If this hotel treats people this well when they don't stay, I can only imagine how wonderful the actual guest experience is. Thank you, Dawn, for turning a travel disaster into a positive experience. I highly recommend this hotel based on their stellar customer service!

I really value the staff and them working with me on an issue. They really went above and beyond in providing excellent service. I did have the breakfast needed some type of meat on there. I cant even begin to thank the management