HOLIDAY INN WINSTON-SALEM-UNIV

The hotel looks quite new. The only thing I noticed were the electrical outlets by the nightstand, that looked loose so that my charger needed a little wiggling before it caught. Everything else was excellent. The room was spotless, the staff was outstanding, very helpful, like you find at a Ritz-Carlton. There is a coin operated washing machine with dryer. It's a relatively small city, so if you need a rideshare, it's worth reserving ahead in the app, because 15 minutes is a typical wait time.

After fighting bad weather and traffic all day, my spouse and I chose to stay at the DoubleTree - Winston Salem - University Hotel. At check-in we booked a room with a king bed but was given a room with 2 queens. When we went back to inquire, we were told that they no longer had any king rooms. The room that we did stay in (room 225) had an incredibly loud heating/air unit. Additionally, the faucet in the tub did not fully turn off, leaving the tub around the drain mildew stained and water continually trickling. The next morning we inquired about a complimentary breakfast. We were directed to the breakfast / dining area where we had a mediocre breakfast. Upon getting home hours later and checking email, we discovered that we were then charged for breakfast. It is sad that a hotel of this rating is not maintained and that the staff misleads their customers. We do not recommend this hotel. I do not know if these lack of standards are corporate-wide or just this location. I can guarantee that this hotel will never get our business again.

The staff at the Doubletree in WS took extra special care of our associates during the snow storm in WS. We appreciate all of the hospitality that we experienced. Pleasant personnel during our whole stay! Thank you !