Wingate by Wyndham - Winston Salem

The worst hotel I have ever stayed in. Torn carpets, stained carpets, Mold in the bathroom, mold behind the wallpaper, Extremely loud, simply single-glazed windows. Never again

Overall, the hotel is very dirty. The beds are not fully stripped or changed with fresh sheets. During my stay, the second floor experienced bed bugs twice, specifically in rooms 219 and 220, I believe. Guests have complained about seeing bugs on the beds. The most the hotel will offer as compensation is a different room to switch to. The second floor is supposedly designated for animals, although pets are not allowed unless they are “service dogs.” The rooms are not deep cleaned after a pet has stayed in them. The manager, Rushell, is rude, cockeyed, and unprofessional. She treats employees with little respect and speaks to them as if they are insignificant. Employees work extremely hard but are only paid minimum wage. Please choose another place—I’m begging you. It’s overpriced and not worth the dirty experience, both in terms of the hotel and the way people are treated. ***they have bed bugs please run. The manager has a cockeyed and not pleasant to look at***

I had originally booked 2 rooms at this hotel for one night as a stopover on our way home. Since our plans changed, I canceled these rooms well within the free cancellation period (around 10 hours before 6 pm the day before our reservation). Despite receiving a cancellation confirmation, I later noticed that the hotel had charged me for the nights. I called the hotel about this, and initially was met with questions about the timing of the cancellation (i.e., the person I spoke with suggested I may have cancelled too late). After approx. 24 hours passed without this charge being removed, I called the main customer line and eventually reached customer loyalty. After a lengthy call where I described the problem at this hotel and the other Marriott property I had stayed at on the same trip, the credit card charges were removed. This shouldn't have happened in the first place, but since it did, the problem should have been promptly resolved without a lengthy call to the Marriott line (know that you will be routed through an AI system and possibly have to hold for a while before eventually reaching a loyalty department representative).