Comfort Suites

I thought this was supposed to be a more budget-friendly Hilton. Anyway, I don’t see how they could justify the price, considering the hotel wasn’t at capacity. The front desk wasn’t very friendly, and a group of guests was having a post-midnight party on our floor. Only lukewarm water in the morning. Not up to Hilton standards. Never again.

This hotel was big enough and I liked the layout of the hotel. It wasn’t the cleanest place I’ve ever stayed but as it was an overnight and out stay over, it was passable, Was a little over priced for the condition it was in and needs some freshening up, but wasn’t terrible

The room was nasty, I found a bed bug at the time of check out, I took a photo showed the front desk and asked for a nights refund. They told me I need to wait until pest control comes and confirms. This was on a Saturday but was informed pest control won’t be there until Monday. I paid cash and I insisted to be refunded immediately. I was denied and was argued with about the situation from management. I never received a refund and was appalled by the lack of customer service. We asked for towels and it seemed to be a problem.At the time of check in we was told if we lost our deposit receipt paper we won’t get our deposit back, I have never experienced service like this! Breakfast was terrible and coffee task like water. The pool was dim, rusty and dirty. The ceiling was caving in from water damage. I overheard other guest complaints as they checked out. A cocktail cup was found in the bed upside down in a guests bed, another guests complaint was the ceiling was leaking and had to put the trash can to collect the water. Terrible Terrible customer service and terrible amenities!!! Do not stay !